E. S. Wilson Email & Phone Number

Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory, guidelines, Performs QA reviews of external sample/product shipment releases, training records, and deviation reports, Ensures the Donor Center’s licenses and certificates are in-date and valid, Performs audits for self-assessment evaluation, monitor records, and overall compliance related to the company quality systems, Attends and aid in all audits and ensures that all audits (internal and external) are performed, documented, reviewed, and closed. Aids in maintaining the established quality system under any requirements that affect the center and help ensure that all operations in the center are in compliance with the company’s quality program, Aids in, conducts, and evaluate center training and orientation programs. Reduced minor deviation rate based on successful coaching sessions with staff involved. Promoted twice within the company since 2020 due to accuracy, hard work, and determination.

Responded to inbound phone calls and processed customer inquiries/ requests into the appropriate system or database. Followed contractual obligations, used sound judgment to resolve customer billing inquiries. Analyzed account history and made appropriate changes based on information gathered during the original inquiry and request made by the customer. Escalated calls as needed; provides facilities, doctors, and members with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts and medical benefits.

Routine circulation, shelf maintenance and clerical functions using automated circulation system. Duties included charging books in and out, shelving library materials, data inputting, and telephone answering. Beginning level library clerical decisions, organizing programs within the library, employment assistance, resume assistance, customer service, operating office equipment and computers.Praised for successfully creating programs that were requested and needed by the community for library services.