Erica A. Email & Phone Number

Dynamic C-Level Executive specializing in strategic business transformation and operational excellence with 15+ years of expertise in leading high-impact strategies for market-leading organizations and innovative startups. Proven track record in optimizing performance, driving digital transformations, and integrating cutting-edge AI automation for sustainable growth.As a seasoned business operations and transformation executive I specialise in steering organizations towards growth, efficiency, and innovation within the fintech and financial services sectors. My career has been marked by multifaceted leadership across operations, product development, technology, HR, and customer experience functions, fueling my passion for driving strategic change and achieving remarkable results. I'm known for my big-picture thinking and a relentless drive to deliver results. What sets me apart is my unique blend of strategic vision and a deep understanding of operational intricacies. I firmly believe that the success of any enterprise is rooted in its people, and I take pride in being a people-oriented leader. My consultative approach to relationship-building has allowed me to foster strong teams and secure stakeholder consensus in the face of complex change initiatives. Career Highlights:• Built a fintech start-up (Lynk) from the ground up to public launch in just 1 year, securing a $700M valuation and 300K+ customers. o Delivered innovative digital payments platform, with AI driven onboarding capabilities that generated $84K in sales volume in the first 3 months of launch and facilitated $2.8M+ in remittances in the first 5 months of launch. o Designed a robust, adaptable business model to safeguard $20-38M in existing revenue streams while enabling access to $64B+ in annual payment flows and generating $57M+ in new revenues. • Directed NCB Financial Group’s M&A investments, including integrating regional subsidiaries into a primarily Jamaica-based entity that became one of the top 5 financial institutions in the English-speaking Caribbean. o Achieved a total value capture of $21M in the first year of the integration ($7.4M+ above target) alongside 5x CapEx return, in addition to delivering $9M+ in recurring value capture in the first 5 months, which exceeded the target by 147% ($3M). o Spearheaded an ongoing initiative to optimize operations and enhance revenue and capital synergies across NCB Financial Group, achieving efficiencies of scale that achieved 107% of the value capture target ($260K) for cost optimization.