As a System Engineer, I was responsible for managing and maintaining server-related operations, including regular certificate renewal for servers to ensure secure communication. I was actively involved in incident management and change processes using ServiceNow, where I monitored and resolved service disruptions and executed planned updates to the infrastructure.My responsibilities also included vulnerability remediation, ensuring that security weaknesses were identified and resolved promptly. I handled access-related issues, managing user permissions and troubleshooting authentication problems to ensure smooth operational workflows.This role required a strong understanding of server infrastructure, security protocols, and incident response, alongside efficient communication with both technical and non-technical stakeholders.