Senior Technical Support Executive
Incident, Request, Change & Problem management ticket's (P1 & P2 Tickets) validation in each & every day.SPAM E-mail, Bulk E-mail & Critical phishing spam and E-mail validation.Logs validation - firewall, Anti-virus, Proxy and others in SIEM.Information security internal & external Audit report & Risk assessment validation.Trend Micro Anti-virus reports and vulnerability & Pen testing reports with evidence & physical validation in server.Work with Internal Audit team program head and the vice-president to address issues or gaps identified, develop recommendations and monitor the remediation of prior period issues.Quarterly VA/PT & half-yearly VA/PT report validation.Performing SAP audits and conducting pre and post SAP implementation reviews.Preformed O/S and network security review, Active Directory, Firewalls, IPs/IDs, Switches, VPN and Citrix servers.Conducting regular security assessments and audits to identify and mitigate potential vulnerabilities and risks Office 365 admin panel (managing users, devices, licenses, and security monitoring), along with expertise in Azure AD, email security, and policy implementation validation. Organize the monthly meeting with each & every domain owner along with all the above reports & to be signed off the reports
