Edward Sanchez Email & Phone Number

Irving, Texas, United States

Provide operational support and guidance on the use of ServiceNow. Lead, test, and train on changes and improvements to the software platform while actively reporting and troubleshooting issues.

Irving, Texas

Support a variety of parking and people access systems.

Irving, Texas

Front-of-store Team Member trained in cash office operations, Guest Service Desk, cashiering, and store closing procedures. Provide training to new Team Members, oversee the front end, and respond to Guest concerns.

Plano, Texas

Support team of inbound contact agents and offline specialists providing technical support to 4,000+ locations nationwide. Ensure performance metrics are met and exceeded and provide consistent supportive coachings to ensure complicance with company SLAs, quality assurance standards, and ensured growth and development.

Plano, Texas

Oversee day-to-day operations of help desk, assist management team with team training and coaching, prepare and present training, reporting, and ensure service level agreements are met and exceeded.

Plano, Texas

Serve as secondary support for Level 1 agents, provide advanced troubleshooting and review on tickets. Gather information from outside departments for training and guidance.

Plano, Texas

Help desk support agent responsible for primary troubleshooting, case documentation, and escalation to I.T. and Tier 2 departments.Troubleshoot remotely with help of Bomgar, RDP. Document using CA Service Desk and ServiceNow.

Dallas, Texas

Assist with material creation, data processing, and training for high school student election clerk program.

Washington, District Of Columbia

Coordinate business operations processes and assist with travel, venue, and catering scheduling for staff based in different cities throughout the U.S.

Dallas, Texas