Ishan Shrestha Email & Phone Number

Gungahlin, Australian Capital Territory, Australia

As an IT Support Specialist, I provided responsive and effective technical assistance to clients via phone, email, and in-person communication. My responsibilities included configuring and installing software, hardware, and peripherals, diagnosing and resolving hardware and software issues, and providing remote support through various remote access tools. I meticulously documented all support activities in the ticketing system, ensuring transparency and accountability for all support requests.In addition, I assisted with the maintenance of the company's IT infrastructure, including servers, switches, and firewalls. I conducted regular backups and disaster recovery tests to ensure that data and systems were secure and protected. Overall, my technical expertise, attention to detail, and strong communication skills enabled me to provide high-quality IT support to clients and contribute to the smooth operation of the company's IT systems.

Australia

As a UI/UX Design Assistant, I collaborated with cross-functional teams to develop and iterate on designs, and assisted with user research and usability testing to inform design decisions. I created wireframes, user flows, and prototypes to effectively communicate design ideas, and contributed to the creation of UI design assets, including icons and graphics.I participated in design critiques and provided valuable feedback to team members, helping to ensure that designs met user needs and remained consistent with brand standards. I kept up-to-date with industry trends and best practices in UI/UX design, and applied this knowledge to improve the overall quality of our designs.In addition to my design responsibilities, I provided general administrative support as needed, ensuring that project workflows and timelines remained on track. Overall, my contributions helped to deliver high-quality designs that effectively addressed user needs and met project goals.

Nepal

As a Marketing Officer, I conducted extensive market research and analyzed data to inform the development of effective marketing strategies. I also assisted in creating and managing social media content and campaigns, which included developing and implementing creative content ideas to increase engagement and brand awareness.In addition to social media, I assisted with event planning and coordination to support various marketing initiatives. This included working collaboratively with cross-functional teams to ensure successful execution of events and initiatives.I participated in brainstorming sessions to develop creative marketing ideas and initiatives that would resonate with our target audience. This involved staying up-to-date with industry trends and leveraging my knowledge to develop innovative ideas.I prepared reports and presentations to communicate key findings and results, which helped to inform decision-making and optimize future marketing efforts. Finally, I provided general administrative support as needed, which included coordinating meetings and managing files to support the team's overall success.