Edward Santilli Email & Phone Number

Palm Beach, Fl, Us

Boston, Massachusetts, Us

In my current role at Everbridge, I lead high-performing Engineering teams, specializing in comprehensive program planning and seamless project delivery through collaboration with product management, engineering, and internal stakeholders. Beyond steering initiatives, I actively contribute to IT Service Management responsibilities, covering Change, Incident, and Problem management. With expertise in tools like Jira and Confluence, supporting development teams, and proficiency in integrations and APIs for task automation, I enhance efficiency. Notably, I recently shared leadership in implementing regional disaster recovery on AWS, showcasing our commitment to cutting-edge solutions and operational excellence.

Boston, Massachusetts, Us

Led strategic, enterprise-wide initiatives in Engineering, Product Management, and customer projects. Orchestrated seamless collaboration, ensuring on-time delivery, and mitigated risks. Championed company initiatives, overseeing end-to-end processes. Engaged with early adopter clients, resolved technical issues, and gathered valuable feedback. Created tools for team optimization and drove continuous improvement in production monitoring.

Boston, Massachusetts, Us

Led implementation and custom development for strategic global clients, delivering top-tier consulting services and cultivating strong client relationships. Provided expert guidance on 3rd party integrations, data transfers, maintenance protocols, and Single Sign-On (SSO) configuration. Played a key role in revenue growth by accurately scoping custom development requirements and consistently meeting 100% of billable targets.

Boston, Massachusetts, Us

As the primary project manager and consultant for implementation, I orchestrated successful SaaS solution rollouts with global clients, fostering repeat engagements. I streamlined client onboarding through personalized training and collateral development, translating technical details for easy comprehension. Over 7 quarters, consistently exceeded utilization goals, achieving 100% or more in 5 quarters and meeting targets in the remaining 2.

Woonsocket, Ri, Us

In my role as the manager of the Organization's enterprise Security Operations Center, I ensured continuous vigilance and swift response to potential threats. I led incident response initiatives and coordinated the efforts of various functional entities within the Operations Center. As the primary point of contact for reported emergencies, incidents, and critical events, I provided crucial support and ensured timely resolution. Additionally, I monitored and assessed global threats impacting the organization's operational ecosystem, covering employees, locations, operations, vendors, travelers, and the supply chain.

Woonsocket, Ri, Us

As the leader driving the Department's execution of key strategies and projects, I developed program metrics, enhanced processes, and managed departmental OKRs. My role extended to building and administering Archer ODAs for incident planning and facilities. Notably, I spearheaded the successful project management of a new Global Security Operations Center (GSOC), overseeing both construction and technology solutions.

Woonsocket, Ri, Us

As a key contributor to the Organization's Business Continuity Plans (BCPs), I led program implementation, conducting vital business impact assessments and contributing to recovery strategy development. Through a comprehensive revamp of select BCPs, I strengthened the company's ability to uphold and recover critical functions. Additionally, I introduced innovative training tools and structures, collaborated with business leaders to identify and mitigate risks, and facilitated tabletop exercises, refining our overall preparedness. Furthermore, I provided hands-on training for department heads on the effective utilization of business continuity tools, including Archer, Everbridge, and BC in The Cloud.