Developed long and short term applications in collaboration with departments and users to reduce organization risk, increase transparency, and improve sales operationsCreated reports and dashboards after analyzing data to track KPIs and provide information for leadership to make decisions fromProvided guidance and mentorship to staff interested in pursuing a career in data and analytics

Designed, Developed, and Created an in-house CRM system utilizing Microsoft services for front end (Power Apps), backend (SharePoint/Microsoft Lists), and analytics (Power BI) for the sales team to use and improve transparency with sales leadership.Utilized Microsoft Excel to correctly distribute leads to sales representatives nationwide with territories separated by State, Counties, Zip Codes, and Geography.Created automation using Microsoft Power Automate to send notifications, wait and approve businesses processes, update SharePoint entries, and more.Collaborated with other departments and aided in the QC and completion of their PowerApps and Power Automate projects

-Improved the impact of pharmacogenomics testing from 20% of the tested population to 77% of the tested population-Risk stratified populations consisting of thousands of individuals to increase effectiveness-Created infographs and presentations to communicate information effectively to staff and clients-Created dashboards to monitor business processes-Utilized Microsoft Flow to automate tasks and increase efficiencies within the organization-Fully customized a CRM system that reflected the business flow of the organization and captured critical data points in the closing process

Utilized Power BI to provide senior leadership with a clearer picture of patient status in the enrollment process.Developed a CRM system using Microsoft Dynamics 365 that better captured the enrollment stages using feedback and input from all staff involved.

On-boarded new hires to the HIM department by providing training with commonly used software and the company EHR system. Traveled to clinics to train staff on HIM processes and procedures including the ROI process.

Medical record abstractionProcessing of ROI requests to obtain medical informationProcessing of ROI requests to send medical informationScanning and uploading of loose records into patient chartPreparation of patient charts prior to their next visitProcessing of Managed Care Healthplan requests in a timely mannerPerformed quality control verification to ensure data integrityAnswers phone calls from other health organizations, staff members, and patients while maintaining patient privacyPlayed a key role in the organization's participation in the San Diego Health Exchange and currently acts as admin. Provide Tier 1 IT support for entire department, reducing tickets to IT

--Modified phone system to reduce average caller wait time to under one minute and operator answer rate to 90%- Coached and trained operators to utilize the organization's care model in order to schedule patient appointments more efficiently-Maintained and updated the organization website to reflect policy changes -Administered the company's Patient Portal allowing patients access to their visit summaries, appointment requests, prescription refills and lab results-Created original content and headed the deployment of digital signage in clinics to promote the company's policies, programs, and other relevant news to visitors and patients-Made hiring decisions based on the needs of the company's call center- Managed the monthly clinic schedules and made adjustments based on PTO and day-to-day changes- Responded to medical record requests with request processes along with authorization. - Setup and maintained the Patient Portal- Utilized eClinicalworks messenger feature to automate reminder calls and create call campaigns- Assisted staff with MedTrainer troubleshooting and worked with the admin to create training programs and campaigns

Increased patient access by conducting an audit of phone systems across all 7 clinics. Made adjustments accordingly to correct phone extensions and ensure patient voicemails were heard and responded to.

Conducted outreach to designated communities, encouraging attendance to informative classes.Educated designated communities on heart disease prevention through group sessions and one on one classes.

SALES- Consulted customers to find solutions to their hardware and software needs- Increased personal profit margin from 6.1% to over 9% within three months of employment- Increased personal profit margin by negotiating product pricing with distribution and takingadvantage of discount programs such as volume pricing, big deal pricing and monthly promotions.- Improved product knowledge and awareness by attending vendor training seminarsPURCHASING/SOURCING-Sourced hard to find items through third party websites and vendors in order to fulfill customer requestsDESKTOP SUPPORT- Troubleshooting, upgrading and providing support for PCs in sales, customer service, and accounting departments of Super Warehouse.- Testing and refurbishing PCs for resale to local companies including cleaning, testing,installing components such as RAM and additional video cards as well as performing software updates.ACCOUNTING-Followed up and sought payments for purchase orders 30 days past due

-Supported over 100 users nationwide in the creation, logging in and use of their gk-usa.org e-mail address.-Maintained and updated the gk-usa.org website by providing updates, creating pages and ensuring data accuracy.-Implemented Google checkout in order to streamline donations to over 250+ individual villages and ensure accurate delivery as well as tax credit to the donor. -Implementation of Google Checkout also resulted in the ability to update donation options quickly in the event of a disaster or emergency.-Reconciled donations and ensured proper routing to intended causes (villages, event tickets/registration, open funds, emergencies/disaster)

- Generated over $55,000 in personal sales revenue- Worked directly with customers by setting appointments and demonstrating Cutco products- Field trained representatives to set a positive example as well as receive feedback- Promoted nine times within 2 years- Worked in trade shows including the San Diego Fair for further sales revenue as well as to develop leads and reconnect with previous Cutco customers

- Generated $62,000 of revenue from a previously unoccupied territory- Created and followed a business plan with regards to budget, sales and recruiting goals.- Trained representatives in customer service and sales skills such as building rapport, goal setting, time management, communication skills and closing techniques.-Conducted weekly team meetings to raise morale, recognize achievements, make important announcements, and further the training process.-Hired and trained receptionists on phone etiquette, appointment setting, and how to handle questions and rebuttals-Completed bi-monthly payroll for receptionists ensuring timely payment and the correct deduction of state, social security and federal taxes.- Coached and motivated sales reps to accomplish their personal and professional goals by working with them on a personal basis.