I have decades of experience in Software Quality Assurance, as noted on my resume. I am also a major history buff and have been writing and running my own podcast at http://www.streamoftime.org

- Built and designed processes that took an almost nonexistent QA department into a fully functional Quality Assurance team.- Specced out and demoed tools that ultimately ended up being used permanently for the team, such as TestRail for test case management and JIRA for bug management.- Trained and helped to manage highly effective offshore testing team to mitigate extremely high company engineer-to-QA ratio.- Organized and ran external testing events such as bug bashes and closed customer beta tests.- Closely coordinated with customer service team and community management team to ensure bugs reported by users were quickly identified, investigated, and prioritized.- Wrote countless test plans over the nine years I was there which provided a foundation for the QA team as it grew over the years.- Manually tested (Black Box and Grey Box) a wide variety of clients, including but not limited to, a Windows client (supporting at various times, Windows XP, Vista, 7, 8, and 10), a Mac client (from OS 10.5 to 10.12), an iOS client.- Manually tested many backend services that supported vital company functions such as registration, payment processing, and customer service tools.- Actively participated and sometimes led planning, estimating, and bug triage meetings.- Helped to ship many products and features, ranging from very small to very large.

- Tested Windows Live Toolbar, a toolbar which installed into Internet Explorer, written in C# and C++.- Created and maintained personal lab environment through VMWare Workstation, versions of Windows 2000, 2003, XP, and Vista.- Tested ASP.NET feature for Windows Live Suite.- Coordinate with offshore team of testers to ensure maximum coverage of product.- Managed testing of a range of Web 2.0 products and one-off projects.- Ensure product meets Microsoft’s secure software standards, as well as meets Microsoft’s privacy standards.- Manage test environment and ensure that test blocking issues are dealt with in a timely manner.- Work on cross-team collaboration projects for ensuring Windows Live Suite meets high quality standards.

- Tested various SSL and PKI products, including Code Signing certificates, Wireless LAN SSL certificates, Digital Notarization, as well as others, and the process to purchase and install them.- Participated in testing of International Domain Names (IDN) product. The system includes Web Browser (Internet Explorer BHO), email clients (Outlook, Outlook Express), MS Office and Windows Address Book plug-ins. Designed test cases for different versions of OS (Windows 2000/XP/2003) and applications. - Created and maintained complete lab environment, including hundreds of localized versions of Windows from 98 to XP, and Linux through VMWare Workstation.- Facilitated virtualization of automation test machines via P2V (physical to virtual) technology, by using VMWare ESX and GSX server and associated tools.- Wrote, Modified and executed test scripts using WinRunner- Designed test strategy for all stages of release cycle, including regression, functional, and load testing.

- Generic testing of extensive Web-based Search engine including crawling and indexing of HTML/XML/PDF/SWF/MP3/TXT documents and Meta tag fields.- Led the testing process of Backplane ASP billing/ecommerce solution (intended to replace QuickBooks solution that was previously implemented).- Created function library and implemented automated scripts for acceptance, regression and functional tests and using Astra Quick Test and VBScript.- Ran performance and load shell scripts within a UNIX environment.- Trained new team members on test procedures.- Provided UI design consultations.- Tested localization of ISO 8859-x and Windows-12xx standards.- Led the testing of Atomz's new web site.- Participated in project planning, including milestone predictions, test plans, test strategies.- Responsible for creation and implementation of test cases for regression and functional tests.

- Supervised a team of 3 Quality Assurance interns, leading various QA projects such as spot checking status of service, setting up the QA lab, and alpha and beta testing of new Alexa products.- Developed and implemented test plans, test cases and test scenarios for major releases.- Performed and supervised the execution of manual regression, third party compatibility, and ad hoc tests of Alexa and Amazon client software, developed with BHO (Browser Helper Object) technology.- Led the testing of Alexa’s various website re-designs.- Maintained and edited FileMaker 4.0 bug tracking system and user services email tracking system databases.- Provided high-level technical support for users via phone and email.- Had creative input into design of Alexa and Amazon software, and Alexa website.- Worked with product development and marketing to conduct focus group testing.- Participated in employee performance reviews and interviewed potential hires.