Eric Sawyer Email & Phone Number

Concord, Nh, Us

• Launch Cybersecurity initiative to assess risks and plan mitigation strategies. Create and implement IT Incident Response Plan• Implement MFA, fully adopt Microsoft Defender Suite including attack surface reduction, complete implementation of Fortinet firewalls including SD-WAN at 12 sites statewide• Initiate BCDR project to analyze and rate systems, processes and data for backup and continuity. Implement solution involving Veeam Backup and Replication, Azure compute and storage, and Synology NAS.• Design and implement strategic plan to evaluate workloads and storage for migration to Azure or new on-prem VMware cluster.• Eliminate shadow IT. Slack, Salesforce, and Asana were identified as critical applications. IT took administrative control, ensured appropriate licensing and support, relaunched enterprise-wide with training.• Plan Unified Communications as a Service (UCaaS) implementation to standardize phone and meeting services on Teams.

Henniker, Nh, Us

• Utilize NIST framework to assess cybersecurity risk to assets, data, and systems, and to manage the implementation of appropriate safeguards. Institute regular cybersecurity reporting to senior management and board. Create and implement IT Incident Response Plan• Drive implementation of MFA, RBAC, Crowdstrike EDR, FortiNAC, Intune, awareness training, and Microsoft Defender for Office 365• Lead cloud migration of Oracle-based College ERP. Coordinate staff and vendor resources, manage budget and timeline, lead communications and implementation strategy for 14-month effort• Execute migration of compute and storage to Azure Cloud/Office 365. Reduced costs by eliminating planned data center improvements and hardware upgrades. Increased access and availability of key resources• Implement Objectives and Key Results (OKR) for IT to encourage goals and accountability, and to ensure alignment with departmental and institutional strategic objectives• Drive customer service improvements through training, implementing SolarWinds Service Desk for ticketing and self-service, and by outsourcing tier-1 issues to a 24/7 vendor specializing in the higher ed space. Realized a 23-point gain in NPS after 6 months • Modernize campus-wide infrastructure including switching, firewalls, dark fiber, wireless, IoT. Increased speed and redundancy, implemented greater security through segmentation while simplifying management• Rollout Salesforce CRM to improve student recruitment and retention. Standardized communications, improved response times, delivered accurate, real-time data to decision makers• Migrate users and student/employee data from legacy systems following acquisition. Redesign LAN, eliminate servers, move to Zoom Phone, upgrade instructional technology

Manchester, Nh, Us

• Migrate health center applications to VMware cluster. Institute high availability, off-site disaster recovery, cloud backups• Implement layered security including next-gen firewall, SIEM with IPS, Endpoint Detection and Response, security awareness training/testing• Rollout 5 site SD-WAN to enable rapid, reliable, and secure exchange of corporate data and patient PHI• Manage 3rd-party security risk assessment process including gray-box pen test. Develop and implement plan to address issues

Managed all aspects of a 6 acre organic vegetable and fruit farm. Supervised 8-10 workers in the production and marketing of quality, farm-raised organic fruit, vegetables and meat for sale at farmers markets, CSA, and local restaurants

Boston, Ma, Us

• Managed infrastructure projects involving migration of acquired company’s data center. Project was 18 months in duration with a budget of 16 million. Project teams of 10-28 from IT, lines of business and vendors• Led project to expand data center infrastructure by 30% to support acquisition. Critical path project came in 25 days ahead of schedule• Managed the migration of Citrix server farm, IAM environment, and service desk

New CEO with aggressive timeline for taking the company public recognized that I could plan and implement the technological solutions necessary to support his strategic vision. • Implemented IT Service Management processes such as SLA, incident and change management, asset tracking and metrics reporting to reduce cost, improve uptime, and increase accountability• Managed implementation of Salesforce for sales, finance, and customer support• Secured border network and improved remote access by rolling out Cisco firewall. Engaged third party to perform security audit• Virtualized production and development environments on VMware• Implemented BCDR plan working with business leaders to analyze needs, determine risks, draft policies, implement off-site systems, and conduct testing

London, Gb

• Managed multiple projects to plan and implement global IT infrastructure expansion to enhance competitiveness. Expanded WAN, voice and data networks, and application hosting capability in Sydney, Rotterdam, Toronto, and Hong Kong• Led multiple enterprise-wide projects to migrate existing internal and client facing web applications to CSC’s IT infrastructure in support of outsourcing initiative. Project teams consist of architecture, engineering, operations, security, and QA. Projects involve requirements gathering, planning, architecting a solution, implementing and testing, documentation and hand-off to operations• Managed $2.7M program to launch global corporate Intranet to enable greater communication, collaboration, knowledge sharing, and project management among 7,000 users in 95 countries. Project team recognized by CEO for increasing quality of service to multinational clients

Regional IT Manager supporting a multi-site corporate production environment requiring high availability and uptime• Managed $190,000 data center move following acquisition. Coordinated team of 15 including in-house and vendor personnel to meet aggressive move-in date• Led project select and upgrade business financial systems. Performed business process analysis, RFP, vendor selection, and implementation for 1600 users in 6 offices nationwide. Met schedule, cost and quality goals

Portsmouth, Nh, Us

Bachelor Of Business Administration (Bba), Economics

Master Of Business Administration - Mba, Business Administration And Management, General