Edgar Ulyses Escalante Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

Houston, Texas Area

•Schedule daily OCTG production for Jacinto Port facility (5 threading lines)•Monitor materials inventories, track progress of production, and review factors which affect production•Responsible for the end-to-end customer order, from customer request and order creation to ready for shipment status•Analyze and quote incoming customer requests•Plan and forecast materials requirements and inventory levels based on demand•Coordinate with internal departments including inventory, receiving and shipping to deliver customer expectations•Lead efforts to resolve customer issues including on time delivery of requested orders•Keep close communication via phone and email with customers• Collect, centralize, and submit production counts to CEO and VP of Operations on a weekly and monthly basis• Supervise a team of 2 sales assistants• Improved customer satisfaction through efficient practices within a month of acquiring position

Houston, Tx

•Processed all incoming shipments of plain end pipe, couplings, and protectors into the company’s internal system•Compiled and reported inventory reports to customers on a daily basis•Developed an incoming receiver spreadsheet that is still in use by the company’s 4 production facilities•Prepared paper transfers of material and organized third party inspections upon customer request•Maintained close communication with the receiving crew to minimize errors in paperwork

•Assisted manager in all of the day-to-day operations of the customer service booth•Provided customers with exceptional customer service•Processed customer payments and wire transfers•Reconciled the store’s cash funds on a daily basis•Executed bank procedures by preparing cash and check deposits for large amounts of money•Programmed weekly schedule for over 100 front-end employees and customer service department•Supported receiving department by checking in vendors, inputting invoices, and recording purchases and orders