Eli Scharhon Email & Phone Number

Issaquah, Wa

• Deployed and Maintained Microsoft SQL Servers and databases across a range of SQL Server versions in both physical and virtual environments.• Maintained database security, integrity, and availability.• Managed database performance and capacity.• Collaborated with Development teams on creating and evaluating new databases, stored procedures, tables, indexes etc.• Analyzed and addressed code issues and inefficiencies in production related to potential blocking, timeouts and deadlocks.• Established and maintained procedures for Backup/Recovery and High Availability.• Established and implemented processes for routine maintenance, monitoring, and alerting.• Architected and implemented multiple High Availability and Disaster Recovery solutions across multiple environments (AlwaysOn Availability Groups and Failover Clustering).• Lead and trained other Database Administrators.• Specialized in building and maintaining high availability and disaster recovery solutions for SQL Server.

Issaquah, Wa

• Troubleshoot PC Hardware and Software issues.• Monitor Helpdesk system and work tickets.• Create and maintain Active Directory users and groups.• Assist with Cisco and Genesys telecom related issues.• Blackberry Enterprise Server Administrator.• Assist users with travel industry specific software troubleshooting.• Assist Database Administrator with troubleshooting and maintaining databases.• Assist with IT related tasks as needed.

Kirkland, Wa

• Configure and maintain multiple Quality Assurance recording systems.• Blackberry Enterprise Server Administrator.• Manage tape backup system with daily and weekly routines and tests.• Assist with ISDN and Cisco VOIP telecom related issues.• Deploy and maintain servers including operating systems and applications.• Create and maintain Active Directory users and groups.• Assist end users with hardware and software issues as needed.• Assign IT related issues to team members via help desk system.

Kirkland, Wa

• Monitor data support agent calls to ensure proper call handling and quality control.• Coach data support agents as needed.• Train new hires on proper call handling and Quality Assurance.• Create and maintain Customer Service Transactional Survey reports.

Kirkland, Wa

• Assisted cellular customers using phones and PC cards on the Verizon Wireless Data Network• Answered general product information about data plans.• Provided Technical Support for end users and their data products.

Seattle, Wa

• Computer and Network support• Web site hosting/creating/administration

Seattle, Wa

• Implemented (AFS) Advanced Food Systems inventory and ordering system.• Solved computer & software problems.• Generated detailed reports using AFS and Excel.• Created Item Presentation Sheet to be used as a company standard.• Compiled trade show catalogs.

Bellevue, Wa

• Assisted students with computer assignments, solved computer & software problems.• Created computers using spare parts, created multiple servers.• Also served as acting lead when required, oversaw daily operations and managed other interns.

Database Administrator Certificate, Database Administration

Aa - It Technical Support, Computers, Technical Support

Activities and Societies: Member of Phi Theta Kappa Honor SocietyAssociates Degree: IT – Technical Support • Cumulative G.P.A 3.67 •.