 Worked with mental health consumers to provide direct care with recovery Connected clients with resources, opportunities and communities of support Worked closely with health care teams to provide best care for clients Facilitated support groups in different programs including Anger Management, Health and Mental Health Used EHN systems to notate and communicate with fellow care teams

 Managed networks and tech services for up to 15 businesses 24/7 Maintained on-call help desk for over 100 clients Made on-site and remote visits to resolve server, network, software and general computer issues Consulted clients on software and hardware needs Designed networks and made recommendations for network and server equipment Monitored and maintained and several servers via system management software Entered trouble tickets and follow-up reports for billing and data logging

 Supported 50 clients in all departments with IT needs Maintained network server/clients Created and maintained secure VPN process for nurses to synchronize patient data from the field Trained on general computer use Served as HIPAA certified and designated officer Designed and managed VM servers to support staff and field nurses Gained experience with Delta patient management and others Provided phone support to field users

 Supervised and coached consultants to make sure that they had all resources needed to satisfy client's needs Made on-site visits to resolve server, network, software and general computer issues Consulted clients on software and hardware needs Designed networks and made recommendations for network and server equipment Maintained and monitored several servers via system management software Entered trouble tickets and follow-up reports for billing and data logging

 Supported software used to access the Multiple Listing Service (database of property on/off market) Maintained office network, hardware, software and security Scheduled and taught classes on the use of the Multiple Listing Service and basic computers skills Developed plans and procedures for use of new technologies in the El Paso real estate market Worked closely with the board of directors to bring new tools and concepts in Internet real estate marketing

 Provided quality customer service and technical support for customers (phone and over counter) Maintained service orders to ensure on-time service Performed repair and maintenance to computer hardware as authorized by manufacturer warranties