Diego Gómez Email & Phone Number

Buenos Aires Province, Argentina

Proyecto Banca Digital.Equipos Staff Augmentation - Times & Materials.Client Facing Staffing Leader.Follow up financiero. Forecast & BillingP&L análisis costos y desviaciones.Management del equipo, organización licencias, vacaciones, meetings 1:1.Risk management Performance Assessment.Metodologias agileRelease Management

Buenos Aires, Ciudad Autónoma De Buenos Aires, Argentina

Líder de un equipo de project managers que trabajan para el mercado de EE.UU., creando campañas de correo electrónico, banners, apps mobile y sitios web para otras agencias asociadas y clientes. Como Gerente de Proyecto Senior de Servicio al Cliente, trabajo para entregar todas las unidades digitales de cada proyecto a tiempo y de acuerdo con el presupuesto acordado. Superviso al equipo para organizar el trabajo, los recursos, las estimaciones y los plazos de entrega.Mis tareas:-Confeccionar presupuestos y organizar plazos de entrega. -Crear y analizar informes y métricas. Seguimiento financiero. Scope de proyectos.-Supervisar al equipo, resolver problemas, organizar trabajos, tiempo, recursos.-Comprensión del negocio detrás en cada proyecto y construir relaciones fuertes con los clientes.

Argentina

Team Leader: I am in charge of a multidisciplinary team for customer & social care for 16 international cosmetic brands (telephone advisors, digital advisors and community managers). I manage the training and formation of the team. I provide support to the ecommerce team. I coordinate the deviations of the team to fulfill the SLA.Reports & Insights about the activity in Customer Care Center. I use Salesforce and other reporting tools. For Social Listening I work with Synthesio and Sprinklr. I use SAP and also do the Customer Care work on the brands' websites checking the ratings & reviews of the consumers.I manage the activity of the Customer Care team to carry out ad-hoc coverage of special events such as the Hotsale, Cybermonday, Black Friday. I recruit for the new positions of the team.Project Manager of the implementation of Saleforce com CRM for LOREAL Argentina.

Community Manager Supervisor: I worked on mass market for brands like Fosfotiva, Total Magensiano, Aseptobron, Laxamin and some Politician Social Profile for Argentina and Latam.Social Media Strategies: I have created different proposals; social listening investigations; reports and planning for all the sales pitches I worked on.Social Media Management: I have monitored brands on social media using tools such as Radian6, Sysomos, Hootsuite to have the big picture about social media ecosystem and take strategic decisions.I carried out SEO-SEM campaigns-Planned the ads and communication channels for each strategy.Online reputation: I was in charge of monitoring blogs, web sites, analytics, adwords to know the digital positioning of the brands.

Each year, I organized the EIKON, the most important event for communications' workers that gather almost 400 people. I worked on all areas like diffusion, video and photography, sales and social media.I uploaded all the information on the website: www.revistaimagen.com. Participation in events, fairs and congresses as a representative of the Editorial.Organization and work of the team of trainees of the PR career

Ciudad De Buenos Aires

Television Producer La Hora de Maquiavelo hosted by Diego Dillinberger, Journalistic Director of Revista Imagen.

Licencido En Relaciones Públicas, Relaciones Públicas/Gestión De Imagen, Liceciado En Relaciones Públicas

Tecnico Superior En Rrpp Y Ceremonial Empresario, Rrpp Y Comunicación