Proyecto Banca Digital.Equipos Staff Augmentation - Times & Materials.Client Facing Staffing Leader.Follow up financiero. Forecast & BillingP&L análisis costos y desviaciones.Management del equipo, organización licencias, vacaciones, meetings 1:1.Risk management Performance Assessment.Metodologias agileRelease Management

Líder de un equipo de project managers que trabajan para el mercado de EE.UU., creando campañas de correo electrónico, banners, apps mobile y sitios web para otras agencias asociadas y clientes. Como Gerente de Proyecto Senior de Servicio al Cliente, trabajo para entregar todas las unidades digitales de cada proyecto a tiempo y de acuerdo con el presupuesto acordado. Superviso al equipo para organizar el trabajo, los recursos, las estimaciones y los plazos de entrega.Mis tareas:-Confeccionar presupuestos y organizar plazos de entrega. -Crear y analizar informes y métricas. Seguimiento financiero. Scope de proyectos.-Supervisar al equipo, resolver problemas, organizar trabajos, tiempo, recursos.-Comprensión del negocio detrás en cada proyecto y construir relaciones fuertes con los clientes.

Team Leader: I am in charge of a multidisciplinary team for customer & social care for 16 international cosmetic brands (telephone advisors, digital advisors and community managers). I manage the training and formation of the team. I provide support to the ecommerce team. I coordinate the deviations of the team to fulfill the SLA.Reports & Insights about the activity in Customer Care Center. I use Salesforce and other reporting tools. For Social Listening I work with Synthesio and Sprinklr. I use SAP and also do the Customer Care work on the brands' websites checking the ratings & reviews of the consumers.I manage the activity of the Customer Care team to carry out ad-hoc coverage of special events such as the Hotsale, Cybermonday, Black Friday. I recruit for the new positions of the team.Project Manager of the implementation of Saleforce com CRM for LOREAL Argentina.

Community Manager Supervisor: I worked on mass market for brands like Fosfotiva, Total Magensiano, Aseptobron, Laxamin and some Politician Social Profile for Argentina and Latam.Social Media Strategies: I have created different proposals; social listening investigations; reports and planning for all the sales pitches I worked on.Social Media Management: I have monitored brands on social media using tools such as Radian6, Sysomos, Hootsuite to have the big picture about social media ecosystem and take strategic decisions.I carried out SEO-SEM campaigns-Planned the ads and communication channels for each strategy.Online reputation: I was in charge of monitoring blogs, web sites, analytics, adwords to know the digital positioning of the brands.

Each year, I organized the EIKON, the most important event for communications' workers that gather almost 400 people. I worked on all areas like diffusion, video and photography, sales and social media.I uploaded all the information on the website: www.revistaimagen.com. Participation in events, fairs and congresses as a representative of the Editorial.Organization and work of the team of trainees of the PR career

Television Producer La Hora de Maquiavelo hosted by Diego Dillinberger, Journalistic Director of Revista Imagen.