Esdras Jean Pierre Email & Phone Number

Atlanta, Ga, Us

Saint Louis, Mo, Us

• Streamlined user access to triggered elements by designing an efficient left navigation solution at Centene Corporation, leveraging user research and journey mapping.• Utilized information architecture practices to structure the system's error messaging feature, providing users with clear guidance and improving problem-solving abilities and communication with support by 3%.• Conducted user research, prototyping, and iterative testing to design and deploy key UX features, including a navigation away dialog, back button, and enhanced unsaved changes alert.• Delivered user flows, wireframes, prototypes, and specifications to stakeholders such as business analysts, developers, and product managers; using user research and iterative design to ensure alignment with business and user needs.

Atlanta, Georgia, Us

• Led the end-to-end redesign and implementation of The Home Depot’s marketing campaign platform, enhancing user experience and increasing campaign creation for both internal and external users through improved user flows.• Leveraged qualitative and quantitative research, usability tests, and interactive prototypes to design and implement the THD filter capability to the enterprise campaign marketing platform, increasing daily user productivity by 2%.• Designed and launched the THD design system web platform – utilized agile methodologies to manage timelines and cross-functional collaboration, and delivered detailed guidelines for seamless component integration and a cohesive UX.

New York City , New York, Us

• Drove a 15% increase in user satisfaction at Mentor Me Collective by leading website redesigns, utilizing user-centered design, wireframing, prototyping, and usability testing to enhance platform usability.• Led user research initiatives, including in-depth user interviews, usability testing, and accessibility evaluations, to inform design decisions, resulting in a 30% enhancement in overall website performance and user satisfaction.• Designed responsive web solutions that improved efficiency by 10%, leveraging key UX skills such as user flows, A/B testing, and iterative design, while collaborating with cross-functional teams to convert complex challenges into actionable outcomes.• Created and tested an interactive prototype to refine and iterate on design concepts, integrating a user-tracking feature for job applications to enhance usability and functionality.

Estero, Fl, Us

• Managed and led a team of 15, optimizing daily operations, improving customer service efficiency, and increasing overall team productivity by implementing streamlined workflows and performance tracking systems.• Coached and onboarded new hires - improving staff performance and operational efficiency by implementing training programs, setting clear objectives, and fostering a customer-focused work environment.

Estero, Fl, Us

• Collaborated with cross-functional teams for continuous improvement of business operations using user-centered design.

Washington, District Of Columbia, Us

• Managed the entire Chardon Rubber Company retirement plan consisting of 1000+ participants, increased participant satisfaction by 8% and payment processing by 5%.

New York, Ny, Us

• Provided expert guidance on Medicare benefits, addressing complex inquiries related to claims, billing, and eligibility, resulting in a 6% improvement in member satisfaction and claim resolution.• Advocated for patient rights and coordinated post-hospital recovery plans, ensuring seamless access to rehabilitation services and follow-up care, enhancing patient outcomes and a smoother recovery experience.• Collaborated with healthcare providers and internal teams to streamline benefit delivery and service coordination, reducing processing errors by 4% and improving overall care efficiency.

Miami, Fl, Us

• Led cross-functional teams to deliver complex healthcare projects on time and within budget, improving client satisfaction by 5%.• Developed and executed project plans with clear milestones, risk mitigation, and budget controls, achieving a 30% project completion rate.• Built and maintained strong stakeholder relationships, ensuring effective communication and swift resolution of project challenges, driving project success.

Miami, Fl, Us

• Streamlined office operations by managing schedules, coordinating meetings, and maintaining accurate student records, improving efficiency by 15%.• Facilitated communication between facility, students, and staff, resolving inquiries and ensuring prompt responses, enhancing overall department satisfaction.• Organized and executed events including workshops and training sessions, successfully coordinating logistics for over 100 participants, contributing to student engagement and development.

Ux Design Immersive

Bachelor'S Degree, Visual Effects And Motion Graphics