- Build and maintain strong, long-lasting customer relationships- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders- Forecast and track key account metrics- Identify and grow opportunities within customer base and collaborate with sales teams to ensure growth attainment- Assist with high severity requests or issue escalations as needed- Motivate and lead a team of Client Success Managers and Technical Account Managers to ensure alignment to clients' goals- Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity- Ensure client expectations are exceeded

As the Chief Technical Officer (CTO) at Spotlight.Vegas, I lead our technology strategy and execution to drive innovation and excellence in the online hospitality industry with a focus on the Las Vegas market. With a passion for leveraging cutting-edge technologies and a commitment to enhancing the guest experience, I oversee all technical aspects of our platform, ensuring scalability, security, and superior performance.Experience:- Strategic Leadership: Spearheading the development and implementation of our technology vision and strategy, aligned with business goals to ensure competitive advantage.- Team Management: Leading and mentoring a dynamic team of technology professionals, fostering a culture of innovation, continuous improvement, and excellence.- Product Development: Overseeing system design and architecture, driving the development of new products and services from concept to launch, and ensuring timely and quality product releases.- Technical Operations: Ensuring the scalability, security, and stability of our platform, managing IT operations, infrastructure, and support services.Skills:- Technology Strategy & Vision- Team Leadership & Mentorship- Web Development & Cloud Computing- Cybersecurity & Data Privacy- Product Development & Project Management- Budget Management & Financial Acumen- Cross-functional Collaboration- Innovation & Continuous ImprovementAchievements:- Successfully led the redesign and launch of our e-commerce platform, enhancing user experience and connecting with all larger primary ticket management solutions in the North American market (Ticketmaster, Nliven, Accesso, DerbySoft etc)- Implemented robust data security protocols, ensuring compliance with industry regulations and protecting customer data.- Built and scaled a high-performing technology team, driving innovation and achieving business objectives.

Managed the technical delivery for FILELATER - the leading online tax extension provider for both individuals and businesses. FileLater’s integration with both the IRS’ legacy and Modern e-File (MeF) systems was the first in the industry. I am serving as the company’s Chief Technical Officer, overseeing the development of the product into a fully-fledged solution. Before the MBO (Management Buy-Out) the company was acquired by Banks.com (NYSE AMEX: BNX) in December 2010 and then by Remark Media (NASDAQ: MARK) in July 2012.

We advise start-ups, commercial, governmental, non-profit and charity organisations in their digital transformation journey and we design, build or re-engineer, pilot, launch and maintain digital platforms for our clients.Experience and Skills:• System Analysis – analysing business needs and converting them into specifications and wireframes• Project Management – planning, issue resolution and stakeholder management of concurrent large projects• Product Management – execution and delivery of all aspects of software products life cycle• Team Leadership – recruiting, training, managing and mentoring teams of up to 40 people• Technical Leadership – designing technical architectures and re-engineering existing solutionsClients:ACE (Head of Digital, 2004 - 2020) Overseeing the development of all corporate digital systems; Implemented Microsoft Dynamics CRM KEEP BRITAIN TIDY (Head of Digital, 2012 - 2021) - Managed the upgrade, migration, integration and portability and product development of a portfolio of 16 websitesEASYESTIMATED TAXES (CTO) - Estimated tax payment application connecting into the US TreasuryOPERATIONAL RISK ANALYTICS (CTO) - Capital and risk calculations, reporting and compliance for the insurance industry; ALM ANALYTICS (CTO) - On-demand cash positions, forecasting, historic analysis for the banking industry;LEGALLIO (CTO) - Legal documents web-to-print engine focused on legal institutional agreements; WORKFORMS (CTO) - managing the full cycle of work forms and making back-end processes paper free. Industries:• Not for Profit, Charities, Financial Services, Tax Technology, Operational Risk, Education, Membership, E-Commerce, Business Modelling, Human Resources, Supply Chain Management, Variable Print Publishing, New Media, Sports, Virtual Games, E-Government, Social Networking, Community Portals, GIS, Software Tools and Frameworks

A key member of the management team and a Division Manager of INTERAKT ONLINE, a Bucharest based software development house acquired by Adobe Systems (NASDAQ: ADBE) in September 2006.