Cipro Group is one of the leading importer/ distributor of reputable international companies with premium brands in their portfolio in Northern Cyprus and Turkey.• Assistant CEO• Enhancing organization by evaluating employee relations and performances• Approving and maintaining personnel vacancies• Minimizing accumulated compensated absences• Website preparation and maintenance (www.ciprogroup.com)• Monitoring fleet management tracking system• Office Administration / Operation• Social media management• Advertisement and event organization• Travel arrangements and contact with the agencies• Translating documents from English to Turkish and vice versa• Planning, directing and coordinating the administrative functions of the organization

Development of Metrology Capacity for the Turkish Cypriot Community (TCc), EuropeAid/136971/DH/SER/CY” in Cyprus funded by European Commission with the aim of providing technical assistance to target Laboratories identified in the Terms of Reference (ToR) of the Project.• Supporting project team with daily office activities• Acting as a bridge between the project team and beneficiaries• Maintaining, organising and filing official project correspondence & documentationupdated (original administrative orders, timesheets, original invoices and projectdocuments provided by beneficiary laboratories, etc.)• Assisting in the organization of training activities; contacting venue providers,catering, interpreter services• Preparing and sending invitations to train participants, preparing training &visibility materials (providing photoshop and preparing websites if needed)• Assisting in the logistics of the study visits to take place in Europe as well as secondments; provision of cash allowances to the participants and visaarrangements etc• Relations and corresponding with project beneficiaries• Providing English / Turkish translations of documents• Occasional interpretation services during informal meetings• Managing logistical issues including invoicing and payments• Liaising with the project contracting authority, project beneficiaries and other stakeholders in the absence of the project team in the country (especially theteam leader)

Design of an Animal Waste Disposal System in northern part of Cyprus - EuropeAid/134149/C/SER/CYThe tasks and responsibilities were to assist the Team Leader and the whole professional team in the performance of the project, pursuant to the ToR’s. These include but were not limited to;• Office establishment and administration• Following up VAT exemption expenditures (Incidental / Direct Costs)• Billing; bookkeeping of finances and expenditures; managing the daily book keeping (proper electronic and physical files updated), report to Italy monthly.• Managing bank account, balance statements and requesting advanced request• Servicing of experts; Collection of monthly timesheets, expenditure receipts,copying filing and payment of compensation• Communication between Stakeholders (Governmental institutions, Municipalities, Ministries)• Taking and preparing minutes of meetings and send to all counterparts• Liaise with EU Support Office and EU Coordination CentreData collection from departments in the preparation of the reports• Website preparation (http://www.kkhyub.com/#!home/mainPage) andmaintenance• Translating of documents and other works as well as keeping in contact with the translation company for reports and so on• Prepare visibility documents and arrange events such as public events• Travel arrangements and contact with the agencies• Office Run / Operation

Technical Assistance to Prepare Integrated Solid Waste Management Projects (Lot 2) - EuropeAid 2-2007TR16IPO001.1-2.01/SER/08The tasks and responsibilities were to assist the Team Leader and the whole professional team in the performance of the project, pursuant to the ToR’s. These include but were not limited to;• Report handling (Waste Characterisation Report, Design Study Report, Population Study report, Master Plan and Feasibility Report); final preparation of reports; formatting, printing, quality check and submission of the reports to Client and Stakeholders• Keeping up with the VAT exemption expenditures for incidental budget every 3 months• Liaise with the Ministry and Unions for the Bi-monthly meeting• Website preparation (http://www.cowi-iswm.net/) and maintenance• Preparing and controlling Interim and Quarterly Reports• Responsible for the site visits to 8 Unions including travel arrangements, contacting municipalities, tasks and field visit forms• Billing; bookkeeping of finances and expenditures; managing the daily book keeping (proper electronic and physical files updated), report to DK monthly. Managing bank account, balance statement, requesting money transfer• Servicing of experts; Collection of monthly timesheets, expenditure receipts, copying filing and payment of compensation• Translating of documents as well as keeping in contact with the translating company for report translations• Prepare visibility documents and arrange events such as public events• Updating documents, e.g. lists of STE’s and others and managing files, spread sheets etc.• Travel arrangements and contact with the agency• Office Run / Operation

Supervision of Works Contracts on Solid Waste Management Infrastructure in the Northern Part of Cyprus - EuropeAid/126761/C/SER/CYThe tasks and responsibilities were to assist the Team Leader and the whole professional team in the performance of the project, pursuant to the ToR’s. These include but were not limited to;• Preparing and controlling Interim Reports• Bookkeeping of finances and expenditures; managing the daily book keeping (proper electronic and physical files updated), report to DE monthly. Managing bank account, balance statement, requesting money transfer• Servicing of experts: Collection of monthly timesheets, expenditure receipts, copying filing and payment of compensation• Translating documents and other works• Updating documents, e.g. lists of STE’s and others and managing files, spreadsheets etc.• Travel arrangements and contact with the agency• Office Run / Operation

Family Business; a holiday village in North Cyprus since 1987 where Ms Esen Döşemeciler became an old hand in customer service and hospitality. Long-term experience in the service industry has taught her how to meet each customer’s expectations in a high volume environment. Assisted all types of customer’s in all types of settings. In today’s service oriented industry, timely, friendly and proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service retail professional to represent you when assisting your valued customers.

Promoted to Travel Manager after 3 months from Customer Representative to supervise office in region. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.

Improvements proven to increase efficiency, customer satisfaction and the bottom line. Representing estates to various levels of customers and responsible for the sales procedure as well as keeping updated with the status of the properties• Daily reports to Director• Entrusted to manage the office in absence of the Director / Supervisors• Following-up potential buyers to introduce new properties• Representing, sales and after-sales arrangements• Call and develop relations with potential clients who made enquiries in the past as well as current customers to ensure they are updated of their on-going projects.• Coordinated travel arrangements and meetings, maintained database and ensured the delivery of premium service to customers is met• Updating official website and maintenance• Property management. Making sure the properties are maintained and are in goodcondition• Outstanding payment control and requesting stage payments for the customers• Designing advertisement, control and following up monthly payments• Attended Property Investor Worldwide Buyer Show Exhibition in ExCel, Docklands on 19-21 September, 2008

Demonstrated proficiency in telephone and front-desk reception within a high-volume environment