At Yakima Chief Hops, I was responsible for developing and enhancing mission-critical applications that supported both customers and internal teams. One of my key projects involved building a comprehensive application that allowed customers to easily access detailed hops lot information. This application improved transparency and empowered customers to make more informed purchasing decisions by providing real-time data on hops quality, origin, and characteristics.In addition to the hops lot lookup application, I developed a hops taste and smell sensory survey application. This innovative tool enabled internal teams and customers to record and analyze sensory feedback, capturing the unique aroma and flavor profiles of different hops varieties. The sensory survey application streamlined the process of collecting qualitative data and provided actionable insights that contributed to product development and customer satisfaction.By leveraging my expertise in PHP, Laravel, and modern JavaScript frameworks, I was able to deliver these solutions with high performance, scalability, and user-friendly interfaces. These applications had a tangible impact on business operations and client engagement, reinforcing Yakima Chief Hops' reputation for quality and innovation in the industry.

Led the consolidation and modernization of web application and CMS development to optimize efficiency and security.Dynamic CMS Plugin System: Developed a PHP and JavaScript plugin architecture that streamlined new functionality deployment and allowed end users to configure modules for event data, staff directories, form submissions and rich media, reducing load times and enhancing customization.Agile Leadership in Project Management: Spearheaded agile development of the paleontology catalog, engaging stakeholders to shape each feature, delivering MVPs quickly, and incorporating real-world feedback, establishing a culture of continuous improvement.Efficient API Integrations: Automated legacy data updates, transitioning site structures for faster, consistent designs, cutting project timelines from over a year to mere months. Built backend integrations for event management and math score imports, delivering essential data to the ERP for seamless processing.

As a Technical Support Agent for BellSouth, I provided comprehensive support to home networking customers using DSL services. In this role, I guided customers through troubleshooting procedures, diagnosing connectivity issues, configuring routers and modems, and ensuring stable home network setups. I became adept at translating complex technical information into simple, understandable instructions for non-technical users, resolving a wide range of issues from basic setup to more advanced networking problems.This role helped me build a strong foundation in network configuration, customer service, and problem-solving under pressure. I developed a keen ability to identify and resolve issues efficiently, contributing to customer satisfaction and service reliability. My experience here solidified my passion for technology and set the stage for my career in development and IT.