Fahmida E. Email & Phone Number

Docklands, Victoria, Australia

• Manage and prepare documents from diverse financial service providers, such as banks and trading platforms, to facilitate efficient and accurate data entry.
• Extract and identify critical data for tax preparation, ensuring seamless integration into the designated accounting software for data import.
• Implement data cleansing techniques to convert source data into required formats, enhancing compatibility with accounting systems.
• Conduct thorough data reconciliation, address entry errors, and ensure the accuracy and consistency of data with original documents.
• Collaborate with supervisors to resolve issues related to incomplete information, making necessary adjustments promptly.
• Actively participate in the testing and improvement of the accounting system's data import functionality to optimize performance.

Docklands, Victoria, Australia

• Maintain digital records for staff work hours and performance
• Oversee daily office operations, including scheduling, supply management, and vendor relations.
• Coordinate internal meetings, team-building activities, and internal events
• Organize office supplies and maintain inventory, ensuring smooth operations.
• Manage event logistics, from venue selection to catering and on-site coordination, ensuring flawless execution.
• Handle office communications and create a positive, productive work environment.

Hawthorn, Victoria, Australia

• Execute room readiness checks and manage space allocations to ensure optimal IT functionality in learning spaces.
• Perform thorough power-on and network tests for IT and AV equipment, promptly addressing any hardware issues.
• Provide comprehensive IT support to stakeholders through diverse communication channels.
• Collaborate with IT teams to deliver customer-centric support services, aligning with technical standards and policies.
• Ensure adherence to IT standards and procedures in all operational activities.

Camberwell, Victoria, Australia

• Lead and coach a customer service team in a fast-paced retail environment.
• Implement policies to improve customer experience and resolve issues.
• Manage scheduling and staffing to ensure optimal customer service coverage.

St Kilda, Victoria, Australia

• Enhanced operational efficiency by optimizing VetEnrol and VETtrack processes in alignment with ICT systems enhancements and business process improvements.
• Analyzed training modules using ReadySkills, optimising workflows to elevate educational outcomes and system functionality.
• Develop visual reports and dashboards with Power BI, providing data insights to support decision-making and project management initiatives.
• Facilitated effective communication between technical teams and business stakeholders to ensure ICT solutions meet organizational needs.