Fahmida E. Email & Phone Number

Docklands, Victoria, Australia

•Manage and prepare documents from diverse financial service providers, such as banks and trading platforms, to facilitate efficient and accurate data entry.•Extract and identify critical data for tax preparation, ensuring seamless integration into the designated accounting software for data import.•Implement data cleansing techniques to convert source data into required formats, enhancing compatibility with accounting systems.•Conduct thorough data reconciliation, address entry errors, and ensure the accuracy and consistency of data with original documents.•Collaborate with supervisors to resolve issues related to incomplete information, making necessary adjustments promptly.•Actively participate in the testing and improvement of the accounting system's data import functionality to optimize performance.•Assist clients by resolving their queries regarding document requirements for tax preparation, data import issues, and effective navigation of the client portal.•Maintain detailed logbooks of entered and modified data, ensuring traceability and record integrity.

Docklands, Victoria, Australia

• Maintain digital records for staff work hours and performance •Oversee daily office operations, including scheduling, supply management, and vendor relations.•Coordinate internal meetings, team-building activities, and internal events•Organize office supplies and maintain inventory, ensuring smooth operations.•Manage event logistics, from venue selection to catering and on-site coordination, ensuring flawless execution.•Handle office communications and create a positive, productive work environment.

Hawthorn, Victoria, Australia

•Execute room readiness checks and manage space allocations to ensure optimal IT functionality in learning spaces.•Perform thorough power-on and network tests for IT and AV equipment, promptly addressing any hardware issues.•Provide comprehensive IT support to stakeholders through diverse communication channels.•Collaborate with IT teams to deliver customer-centric support services, aligning with technical standards and policies.•Ensure adherence to IT standards and procedures in all operational activities.

Camberwell, Victoria, Australia

• Lead and coach a customer service team in a fast-paced retail environment. • Implement policies to improve customer experience and resolve issues.• Manage scheduling and staffing to ensure optimal customer service coverage.

St Kilda, Victoria, Australia

• Enhanced operational efficiency by optimizing VetEnrol and VETtrack processes in alignment with ICT systems enhancements and business process improvements.• Analyzed training modules using ReadySkills, optimising workflows to elevate educational outcomes and system functionality.• Develop visual reports and dashboards with Power BI, providing data insights to support decision-making and project management initiatives.• Facilitated effective communication between technical teams and business stakeholders to ensure ICT solutions meet organizational needs.