Thomas Esha Addy Email & Phone Number

Thomas Esha Addy is a IT Specialist / Customer Service at Fiserv. He possess expertise in microsoft office, leadership, microsoft excel, financial management, commercial real estate and 13 more skills.

Listed skills include Microsoft Office, Leadership, Microsoft Excel, Financial Management, and 14 others.

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  It Specialist / Customer Service

  Fiserv

  Feb 2017 - Present - Marietta, Georgia, United States

  • Resolves an average of 250 inquiries a month and consistently met performance benchmarks in all areas (speed, accuracy and volume).• Receives an average of 93% customer satisfaction rating to date.• Handles over 30 + calls daily, with duties including troubleshooting software, retrieving customer data, presenting relevant production information and cancelling services. • Resolves product and service problems by researching customers' complaints and following up to ensure satisfactory resolution.• Enhance initial contact customer and other service providers, filtered complaints, and serves as liaison both internal and externally.