Google Ads & Google Analytics Product Support : Digital Media Associate1. Assisted users set up their accounts correctly and optimize their campaigns. This includes making sure that they are targeting the right keywords, using the correct bidding strategies, and creating effective ad copy and landing pages.2. Experience on working on the global live chat and call interaction with the various advertisers.Worked on the global live chats and calls & provided technical, optimization support and guidance to Google Ads & Analytics users from around the world via live chat, email, and phone, helping them to resolve their issues and improve their campaign performance.3. Helped users how to use Analytics to track their results and identify areas for improvement. This can help them to see which campaigns and ad groups are performing well and which ones need to be adjusted.4. Suggested and implemented new strategies to improve campaign performance. This included things like using ad extensions, creating remarketing campaigns, and testing different ad formats and placements.5. Helped users to troubleshoot problems and resolve issues. This included things like helping them to fix errors in their campaigns, improve their quality scores, and reduce their costs.

Google Ads & Google Analytics Product Support : Analyst1. Supported advertisers and customers from India and North America markets by suggesting and solving their concerns via live channels like chat, phone and email.2. Provided technical support on Google Ads products and services, including Search Ads, Display Ads, Shopping Ads, and Video Ads.3. Troubleshooted and resolved customer issues related to account setup, campaign management, billing, and performance.4. Escalated complex issues to the appropriate team for further investigation and resolution.5. Educated and trained customers on the best practices for using Google Ads products and services.Monitored and analyzed customer feedback to identify trends and areas for improvement.6. Assisting Google Ads and Analytics users and guiding them drive more sales by optimizing & implementing various strategies.Skills: Google Ads products and services ,Technical troubleshooting, Live client interaction, Problem-solving, Customer support ,Communication, Resolution, Teamwork.