I was involved in building and developing new services for existing clients. My main responsibilities involved the creation and delivery of non-linear content to international platforms for Distributors. •Enhance business opportunities by exploring integration with current services offered. •Providing expertise for all non-linear program operations services, processes and related technology.•Working closely with Client Services, Content Operations, Production Engineering and Technology to resolve any project issues to enable material delivery to platforms within agreed service levels. •Establishing relationships with platforms and building a strong rapport. •Working with teams to identify service gaps, including implementation of new technology and processes. •Conducting operational requirement analysis, ensuring volume and timelines are scoped and resources are appropriately allocated. •Define, document and continuously improve processes and workflows in Standard Operating Procedure documents to ensure the highest efficiency is maintained.

Responsible for key clients in the Business and the go to lead for Digital Services, from Sales, Customer Service, Operations to Finance. With the use of my extensive VOD and Digital knowledge I provided a structure within the client services team to allow for project management and day-to-day communication to be handled effectively.•Budgeting, negotiating and planning localization and dubbing services with both clients and external stakeholders.•Working with heads of the operational department to implement procedures, information flow and forward planning.•Communicating regularly and proactively with VOD platforms such as Netflix, Google, Amazon & iTunes, to preserve the integrity of the relationship and build a rapport.•Successfully planning, organizing and delivering multiple projects to VOD.•Managing platform metrics by creating key milestones and performance indicators for the VOD team.•Working with the Business Development team on a 24-month product roadmap, including a metadata tool and an ordering system, representing the client requirements.•Responsible for the financial wellbeing of client accounts and liaise with Sales, Finance and other Senior Managers.•Monitor and engage with client rejections and implementing corrective action reports.•Identify and proactively manage project risks and issues to ensure client delivery is not negatively impacted.•Being involved on the on-boarding of new clients and platforms ensuring successful implementation to avoid any service delay.•Manage and process orders from concept through to delivery.•Perform managerial tasks for a team of 5 including performance reviews.•Monitor and record the teams report for monthly review on departmental errors, resolve any on-going issues and provide training to the team.•Implement risk management guides for orders and projects for the team, concerning missed deadlines or incomplete assets.•Create and conduct workshops for the team on how to manage Netflix projects.

Working for one of the global media servicing brands, providing and maintaining high levels of service to their clients. My main client was a high-profile account DFW (Dutch Film Works).•Manage and process orders from concept through to delivery for multiple VOD order.•Compiling project plans for forthcoming deliverables using appropriate PM software, including the numbers and types of versions, language versions, physical/file assets and deliverable/shipping dates. •Liaise with Production and Scheduling to resolve potential scheduling conflicts and service failures.•Handle all rejections and discrepancy reports in a timely fashion to minimize delays.•Identify and proactively resolve any on-going quality or servicing issues, working closely with production. •Supporting the on boarding of new platform workflows by following the appropriate procedures and guidelines.

At Refine I developed and gained new skills which gave me the opportunity to work on complex projects for DVD, Blu-ray, Broadcast and VOD. My primary focus within VOD was Netflix and I became Re:fines Netflix Platform Manager. •Project manage DVD and Blu-rays for high-profile clients such as BFI, Universal Studios, UEFA, Koch Media and many more. •Provide broadcast technical support for my Nordic client Level K and their day to day clients.•Collate information and collaborate with all relevant in-house departments to ensure smooth running of each project. •Work alongside the operations team to plan and schedule all Netflix deliveries.•Managing the Netflix Preferred Vendor account internally to ensure targets and metrics are met. •Provide an overview across all orders and being one central point of contact of all Netflix related queries.

At Pink Pigeon, I had a diverse role which gave me an opportunity to learn about the industry and obtain many useful skills. I first started as a runner and within 6 months I was promoted to office manager. •Ensure the smooth running of the office on a day to day basis, including manage all general and administrative duties. •Liaising with staff, third party suppliers and clients.•Responsible of organizing meetings and managing databases. •Communicate with clients from different working environments.•Keeping track of the company’s accounts using Sage Line 50.•Create professional quotes and invoices for clients. •Plan, coordinate and track all DVD projects. •Keeping stock of all directors’ portfolio and sending them out to clients•Implement and carry out marketing strategies.•Dealing with deliveries and dispatch of incoming and outgoing assets •Internship coordinator - delegate tasks and provide leadership to interns from all over the world.