Eshani Tyrell Email & Phone Number

Washington D.C. Metro Area

• Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.• Maintain polite and professional communication via phone, email, and mail.• Provide general administrative and clerical support including mailing, faxing, scanning and copying documents and delivering the information to the appropriate staff.• Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.• Accept and organize reservations, and prioritize reservations to accommodate customers.• Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.• Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.• Handle customer complaints diplomatically and refer escalated major complaints to the appropriate individual for resolution.

Washington D.C. Metro Area

• Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.• Maintain polite and professional communication via phone, email, and mail.• Provide general administrative and clerical support including mailing, faxing, scanning and copying documents and delivering the information to the appropriate staff.• Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.• Accept and organize reservations, and prioritize reservations to accommodate customers.• Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.• Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.• Handle customer complaints diplomatically and refer escalated major complaints to the appropriate individual for resolution.

Washington D.C. Metro Area

• Communicate with customers in a professional, friendly and competent manner, striving to minimize the amount of time customers wait for food service• Familiarize with any updated information, systems and or procedures for assisting customers efficiently• Assist the managers with various inventory duties, Data entry for sales and profit goals.• Follow all restaurant safety and security procedures