•With around 9 years of experience in Account Management/Technical Support/Vendor Management/Accounts Payable.•Provide technical support for troubleshooting and break fix issues by using Service Now (SNOW) and Microsoft Dynamics 365 (Ticketing Tools)•Crossed trained and worked on Active Directory, Microsoft Azure Portal, Microsoft Exchange Admin Center, Intune portal, Skype for business.•Creation of Knowledge Articles and SOPs within Service Now (SNOW) and Microsoft Dynamics 365 (Ticketing Tools)•Creation - Account Creation, Distribution list, Shared mailbox, Mailbox.•Access Provisioning - Distribution list, Shared mailbox, Shared drive, Mailbox.•MIS Reporting, BAU Reporting and Involved in Internal Quality check.•Involved in proper trainings and accreditations of the team members.•Handling Store and Supplier queries, claims, daily follow ups with the store.•Have hands on experience on Service Now (SNOW) and Microsoft Dynamics 365 (Ticketing Tools), SAP FI.•Completed cloud fundamentals training.