Eshani Sharma Email & Phone Number

Arizona, United States

United States

During my tenure, I excelled in various data analyst responsibilities. In my capacity, I played a pivotal role in elevating our data visualization capabilities by designing Customer Satisfaction (CSAT) Power BI dashboards aimed at presenting key performance indicators (KPIs) in a visually intuitive manner. Recognizing the critical need for accuracy in these dashboards, I actively conducted User Acceptance Testing (UAT) to meticulously ensure the precision and reliability of the data representations. This phase of the project was crucial in validating that the dashboards not only met but exceeded user expectations, delivering actionable insights for strategic decision-making.In tandem with dashboard design, I undertook the enhancement of existing reporting tools. By implementing new KPIs, the support team gained the ability to dynamically monitor ticket statuses. This enhancement significantly streamlined their workflows, providing real-time visibility into key metrics and empowering them to respond proactively to evolving customer needs.My analytical endeavors extended beyond Power BI, incorporating the utilization of Excel for an in-depth examination of customer feedback. I analyzed data sourced from CRM reports, Qualtrics, and Sharepoint surveys, identifying behavior trends and patterns. This analysis not only deepened our understanding of customer sentiments but also laid the foundation for strategic initiatives aimed at enhancing the overall customer experience.To facilitate day-to-day decision-making within the Customer Experience Team, I compiled the results into a detailed technical report, ensuring that the information was effectively communicated for strategic and operational considerations.

Goregaon

In my role, I leveraged advanced SQL techniques to adapt product feature enhancements, employing complex querying and optimization strategies. This involved developing and implementing stored procedures to optimize database performance and enhance data retrieval processes. Spearheading the automation of database schema migrations through SQL scripts, I achieved a remarkable 30% reduction in deployment time, streamlining the development lifecycle.Furthermore, I played a key role in knowledge documentation on Confluence, creating a detailed guide for future developers on the intricacies of the database migration process. This documentation not only served as a comprehensive resource for ongoing projects but also facilitated seamless onboarding for new team members, ensuring a smooth transition into project-specific requirements and best practices.In my experience with Oracle Banking Supply Chain Finance, I developed and maintained databases using Oracle SQL Developer, catering to multilingual stakeholders for global accessibility. Utilizing JIRA/Confluence boards for support activities, I ensured effective collaboration within cross-functional teams, organizing, prioritizing, and tracking user stories, tasks, and bugs. This initiative resulted in a notable 20% decrease in issue resolution time, enhancing overall project efficiency.As part of my commitment to knowledge sharing, I conducted knowledge transfer sessions to effectively communicate project-specific requirements and best practices, fostering a collaborative and informed team environment.Collaborating with the QA team, I developed functional test cases and scenarios using Postman, ensuring thorough API validation. Resolving over 250 issues and bugs reported with minimum turn-around time, I significantly enhanced the performance of financial products, contributing to the overall success and reliability of the systems in place.

Master'S Degree, Management Information Systems, General, 3.91

Bachelor Of Engineering - Be, Electronics Engineering

Activities and Societies: Student Council, Entrepreneurship Cell