Eshan Perera Email & Phone Number

Colombo, Western Province, Sri Lanka

- Provide 1st and 2nd level support globally and escalate to the next support level. (Serving as the first point of contact for end-users seeking technical assistance and application support for a global customer base)- Monitoring and alert handling as per defined guidelines and SLAs- Evaluate IT-related issues effectively and assign tasks to appropriate resources.- Maintaining software applications, operating systems, and regular Windows server maintenance tasks.- Administrating Microsoft 365 cloud solutions including Exchange Online, OneDrive, Teams, and SharePoint.- Supporting Active Directory services running on Windows 2012/2016/2019 with key focus on LDAP, Group Policy.- Virtual platforms (VMware /Hyper-V).

Colombo, Western, Sri Lanka

- Level 1 monitoring, and troubleshooting for computer systems (Servers), applications, and other network-related issues remotely using RMM tools (SolarWinds-N Able, Datto AEM, and ConnectWise Automate, Ninja Rmm)- PSA process administration using ticketing tools (Autotask and ConnectWise Manage) - NOC (Network Operations Centre) services for WLS (White Labelled Services) customers - Dealing with support queries and issues reported to the helpdesk while coordinating and escalating to relevant customers

Colombo District, Western, Sri Lanka

Bsc Hons. Computer Networks, Computer Systems Networking And Telecommunications, First Class

Bsc Hons. Computer Networks, Computer Systems Networking And Telecommunications

Maths

Activities and Societies: Senior Prefect (2010-2012) Cub Scout (2005-2008) School Volleyball Team (2009-2011)