Elizabeth Shephard Email & Phone Number

Downtown Boston, Ma

• Organizational point person for Senior Vice President.• Support person for multi-disciplinary team working for the Senior Vice President.• Developed a bilateral electronic/hard copy index filing system for document management.• Prepared and tracked all correspondence using document control system and logs.• Prepared monthly Board material for CEO using MS office products, synthesizing materials from multiple sources. • Liaison between engineering team with internal departments and with the West Virginia project team.• Created travel database, increasing efficiency and improving satisfaction with travel arrangements.• Prepared and tracked all expense reports.• Planned and coordinated all guest arrangements and luncheons.

Greater Boston Area

• Served as Customer Liaison for Owner and three-person sales team.• Managed the daily schedule to direct 11-person maintenance and installation team, and efficiently handled and scheduled emergency calls.• Liaison to an outside IT source to upgrade technology which strengthened data quality.• Revamped collection policies that decreased outstanding receivables by 15% monthly.• Streamlined accounts payable functions, established common vendor files.• Designed a preventive maintenance schedule for leased equipment.• Directed distribution of company literature to stimulate client interest and sales leads.• Generated and maintained equipment tracking records.• Planned and coordinated seminars.

• Supervised five-member secretarial team as well as providing high level administrative support for the Director of Sales/Marketing and 5 Vice Presidents. • Liaison to 30 Vice Presidents of Sales and Marketing throughout the U.S.• Established department reporting system for vacation time to streamline reporting.• Direct liaison between senior management, employees and clients to ensure proper communication and reporting practices.• Planned and coordinated luncheons and meetings; developed presentations for related meetings.• Organized schedules, domestic and international travel arrangements, agendas and itineraries.• Processed and tracked expense reports.• Collaborated with Vice Presidents on master reports to facilitate accurate and timely preparation.

Greater Boston Area

• Administrative support to President, Vice President of Operations and Vice President of Sales.• Liaison between 11 field personnel and home office.• Oversaw work of office receptionist and modified department office procedures and policies.• Researched and prepared sales reports.• Resolved customer inquiries and complaints in a timely and proficient manner.• Promoted to Office Administrator overseeing office needs of 80 staff members.