Eshraela Defensor

Eshraela Defensor Email and Phone Number

Client Relations Specialist @ Gateway Surrogacy
Philippines
Eshraela Defensor's Location
Philippines, Philippines
About Eshraela Defensor

I have 7 years of experience in the ESL industry; 3 years in a BPO company as a Subject Matter Expert and Quality Assurance Analyst and 5 years and 4 months as a Quality Assurance Analyst/Senior Operations Analyst in Ecommerce (B2B). Along the way, I practiced and enhanced my writing skills by composing emails, constructing instructions, and making infographics. In my previous job, I was focused on writing, editing, and designing content for teachers' awareness of the company's SOPs as well as providing one on one coaching and training to the teacher

Eshraela Defensor's Current Company Details
Gateway Surrogacy

Gateway Surrogacy

View
Client Relations Specialist
Philippines
Employees:
2
Eshraela Defensor Work Experience Details
  • Gateway Surrogacy
    Client Relations Specialist
    Gateway Surrogacy
    Philippines
  • Bellemere New York
    Marketing Associate/Social Media Engagement
    Bellemere New York Feb 2023 - Present
    Zurich, Switzerland
    Conducting market research.Helping to plan events, projects, and campaigns.Helping to create proposals and presentations.Helping to run social media accounts. Content creation for Social Media.Communicating with clients and maintaining good relations.Reporting on research findings.Lead generationAppointment settingDoing day-to-day administrative tasks.Attend meeting with clientsSocial Media engagement including IG, FB/Meta, and Tidio.
  • Shopee Philippines Inc
    Senior Operations Analyst
    Shopee Philippines Inc Mar 2022 - Dec 2023
    Document each customer's question or problem as well as theresulting answer or solution.Identifying customer needs and helping customers use specificfeatures.Analyzing and reporting product malfunctions.Responding to customer queries in a timely and accurate way viachat.Inform customers about new features and functionalities.
  • China Online Innovations Inc. - 51Talk
    Special Projects Specialist/Quality Assurance Analyst
    China Online Innovations Inc. - 51Talk Mar 2020 - Sep 2021
    • Implements and enforces systems, policies, and procedures.• Completes operations by developing schedules, assigning andmonitoring work, and gathering resources, implementing productivitystandards, resolving operations problems, maintaining referencemanuals, and implementing new procedures.• Accomplishes staff job results by coaching, counselling, anddisciplining employees.
  • Cck City Network Inc.
    Proofreader
    Cck City Network Inc. Dec 2019 - Feb 2020
    • Read and evaluate written text for grammatical and typographical error• Rephrase written text to ensure document structure and content areconsistent• Ensure project is completed within set time constraints.
  • First Future Solutions Inc.
    Head Teacher/Quality Assurance Analyst
    First Future Solutions Inc. Mar 2016 - Nov 2019
    • Evaluate teacher’s performance in classes.• Monitor student’s progress through observing classes.• Conducting coaching sessions to teachers for further improvement.• Complete administrative tasks as define and by set deadlines.• Provide feedback on materials, courses, and lessons to academic andother• Participate in evaluation process consistent with defined parameters.
  • Letspeaking
    English Online Teacher
    Letspeaking Nov 2015 - Jun 2016
    • Planning & delivering well structured lessons which engage & motivate students.• Address all aspects of communication through appropriate instruction that develops each student’s abilityto read, write, speak, and listen in the appropriate content area.• Manage allotted learning time to maximize student achievement.• Provide a nurturing and supportive learning environment that encourages student responsibility.• Improve reading, writing, and speaking skills of students of diverse backgrounds in English; students.should learn English grammar, pronunciation, and conversational skills
  • Telstra Convergys
    Subject Matter Expert
    Telstra Convergys Jul 2014 - Oct 2015
    • Attracts potential customers by answering product and service question, suggesting information about otherproducts and services• Resolve product or service problems by clarifying the customers complaints; determining the cause of the problemselecting and explaining the best solution to solve the problem expediting correction or adjustment, following up toensure resolution.• Skills: Customer Service, Product knowledge, Quality focus, Problem Solving, Market Knowledge, DocumentationSkills, Listening Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking• Monitor team members' participation to ensure the training they are providing is being put into use, and to see ifany additional training is needed• Manage the flow of day-to-day operations, handle complaints and escalations.
  • Jb Learning
    English Online Teacher
    Jb Learning Sep 2013 - Jul 2014
    • Teaching correct usage of the English language in oral and written communication.• Educating students on proper spoken and written use of English to enhance their career options.• When teaching non-native English students, closely monitor their comprehension and usage progress.• If necessary, using alternative teaching strategies to help students progress and learn more effectively.• Establishing an environment that encourages students to learn, increases their interest in.
  • Aermac Construction & Development Corporation
    Admin /Receptionist /Secretary
    Aermac Construction & Development Corporation Jun 2013 - Sep 2013
    • Scheduling and coordinating meetings, interviews, events and other similar activities• Manages staff schedules• Payroll• Managing files and Documents• Managing inventory of assets and supplies, monitoring level of supplies, sourcing for suppliers and submittinginvoices• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
  • Eastbay Resorts Inc.
    Slot Attendant
    Eastbay Resorts Inc. Apr 2011 - May 2013
    • Responsible for monitoring the performance of slot machines, the activity of slot floor and the conditions of thecasino• Managing machines for adjustment and repair for possible malfunction.• Planning daily transactions with co-attendants to assist guests and VIPs.• Respond to guest’s complaints in a considerate, professional and positive manner by showing concern and listeningactively.• Manage functioning of slot machine coin dispenser and fill coin hoppers when necessary• Ensures that all slot machines are operable or identified for repair as necessary

Eshraela Defensor Education Details

Frequently Asked Questions about Eshraela Defensor

What company does Eshraela Defensor work for?

Eshraela Defensor works for Gateway Surrogacy

What is Eshraela Defensor's role at the current company?

Eshraela Defensor's current role is Client Relations Specialist.

What schools did Eshraela Defensor attend?

Eshraela Defensor attended Centro Escolar University.

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