Involved with designing, developing and maintaining a bespoke Point-of-Sale software suite targeted for Pharmacies. Work with a diverse software stack that includes:- C#- VB.NET- .NET Frameworks (.NET Framework 4.8, .NET Core, .NET 6+)- SQL- Entity Framework- WinForms- WPF- .NET MAUI app development- ASP.NET Web APIs- Team City CI/CD

• Helped manage and maintain uptime of Harcourt's e-learning platforms using technologies such as Moodle, Wordpress and Axcelerate• Maintained online learning content and assessments• Generated reports for business insights• Provided system support and server administration to regional operations teams specifically in Australia and New Zealand

• Client Solutions Specialist working for the Australian Taxation Office through Probe Group• Using Siebel CRM, Mainframe systems and other tools to navigate through customer records to provide and update information on clients.• Handling calls to and from clients and tax agents to relay information on outstanding tax lodgments and debt• Cancelling ABNs for clients• Processing non-lodgments on Income tax returns• Terminating and replacing business activity statements• Processing and approving payment plans for clients with debt• Provide clients with MyGov accounts with linking codes to the ATO portal

• Working with innovative VR technologies• Redesigning and developing the WordPress website• Administering and updating content • Creating test plans and executing test cases based on the requirements• Setup a test plan for regression testing using automated tests with Selenium in C# following any updates to the site

Demonstrated in-depth knowledge about Mac OS and Windows troubleshooting and softwareConsistently achieved and exceeded and KPI targets such as customer satisfaction, quality standards and adherence to policyExtensive front-line client service experience, including:o Identifying and resolving software issues and advising on solutionso Liaising with multiple departments to resolve customer issueso Educating customers on product features and specificationsResponsible for IT case reports including - o Writing general FAQs & troubleshooting articleso Identified and tracked emerging bugs and software issueso In-depth case reports to Concentrix clients’ engineering and legal for customer issues

• Client Service – liaised with tenants, property developer, and maintenance contractors to ensure smooth building operations and repair work• Designed an IT management plan to improve security of sensitive client data within Element’s servers, including encryption procedures and network security• Daily receipting of rental income received from Real Estate Trust Account, in compliance with QLD Fair Trading regulations

• Provision of quotes for computer repairs• Practical experience in laptop hardware repairs and upgrades, including:o Replacement of laptop LCD/LED screens, keyboards, motherboard, memory upgrades (RAM and hard drive) and internal fanso Software repair and installation/reinstallation