• Gained hands-on experience in various aspects of the dairy and food distribution industry. My primary responsibilities included visiting all Heritage Distribution Centers (HDCs) to understand their operations and identify any challenges. • Assisted HDC owners in enhancing their sales strategies and took part in the launch and marketing efforts for new HDCs, engaging with local retailers to expand product placements.• Conducted competitor analysis to refine Heritage's distribution channels and optimized milk delivery routes to ensure cost-effective transportation.• Developed Google Forms for daily sales reporting and worked on increasing WhatsApp subscriptions for daily milk deliveries.• Focused on converting competitors' distributors and identifying new areas for establishing HDCs. This comprehensive experience allowed me to contribute to Heritage Foods' growth and operational efficiency while gaining valuable industry insights.

System Engineer with experience in delivering technical assistance and innovative problem-solving for Dynamics 365 Pro software to a diverse U.S. client base. Skilled in optimising SQL queries per Microsoft Documentation, compiling process documentation, managing change requests and risk reports, and preparing troubleshooting procedures. Assisted senior management in forming an additional team to enhance productivity and eliminate slot-related work delays. Adept at resolving real-time software incidents, prioritising tasks effectively, and achieving a top-5 rank out of 200 peers, showcasing expertise in .NET, SQL, and Power BI. Recognized for strong analytical abilities, excellent communication, and collaboration skills, and a detail-oriented approach to continuous improvement and performance optimization.