Eshwara Krishna - Pmp, Mba, Aws Certified Developer Email & Phone Number

Hyderabad Area, India

Role: - Project Management and Customer Success Management• Implemented CipherCloud encryption for SFDC, Successfactors, ServiceNow, Cloud DLP worth over $3 Million for large banks, Insurance, healthcare organizations. Enabled over 7000 users to use the encryption application.• Lead pre-sales cycle with effort estimates, Scope preparation, SOW preparation, fixed price / T&M Purchase schedule negotiations with customers.• Project Planning which includes sales debrief before initiation of project, resource allocations, preparation of schedules (using MS Project), identification of risks upfront, planning contingencies, identify constraint’s, identify success criteria (SLAs, KPIs, SPI , CPI)• Perform stakeholder analysis to create effective communication plan and escalation management• Communication plan which includes weekly sync up with clients, governance meeting with internal and external sponsors• Innovative project status reports prepared as per the requirement of the projects with includes executive summary of the project, tracking & controlling of risks, tracking & controlling issues, track various tasks using implementation run book, track milestones status. Customize and add more artifacts as required for the project.• Quality control by developing test management plan and tracking quality at regular intervals• Lead Technical Consultants and Solution Architects teams to review Requirements, Architecture & Design documents, technical implementations• Lead DevOps process for CipherCloud patching for SFDCo Work with Product Managers to finalize epics, stories and sprints,

Hyderabad Area, India

Role: - Project Manager• Implemented projects worth over $1 Million for large banks, Insurance, healthcare organizations• Project Kick-off, Technical workshops, Risk Management, Project Status Reporting, Customer Expectation Management, Scope Management, Schedule Management• Lead Technical Consultants and Solution Architects teams to review Requirements, Architecture & Design documents• Customer success initiatives to retain and upsell Role: - Program Manager, CipherCloud Seasonal Updates for SFDC• Lead DevOps process for CipherCloud patching for SFDC Manage and Monitor QA testing Triage bugs with DEV team Monitor DEV team for fixing bugs Release Management Delivery of builds to customersRole: - People Manager• Handled 10 Technical consultants who are part of my team • Set Goals, Roles and Conduct based on the company’s objectives for the year• Up skill team with training, brown bag sessions and sessions conducted by leads from other teams• Performance appraisal’s and compensation discussions• Guide Technical consultants & Technical leads about various risks during projects and technical discussions with customers

Hyderabad Area, India

• Implemented service transition projects worth over $2 Million for large manufacturing, FMCG, healthcare organizations• IT support transition from client to Genpact which includes creation of transition cost proposals for IT infra, man powers costs, tools development and its costs, development of VOIP solution and project management to setup the solution • Project Management for deployment of tools & technologies for various Business Processes• Risk assessment and Mitigation plan preparation.• Monitor & Control project scope , Schedule• Perform quality control will the help of unit , integration, system and user acceptance testing for all systems & applications • Internal & external stake holder analysis and engagement.• RFP review , SOW preparation and assist sales team for pitching for contract• Responsible for managing IT transitions, managing customer as well as internal IT teams• Relationship management - interface with Genpact Business Leaders and Client CIO/ CTOs

Hyderabad Area, India

Role: - Service Transition Project Manager – Avaya Operations Services – 10/2011 to 09/2013Designation: - Principle Software Engineer• Project Management involving Implementation, cutover, Day1 to Day2 transition management of UC & CC Avaya applications for major customer like NYSE, IBM Australia, Robert Bosch LLC, Salmat• Responsible for contracting resources for implementations & support• Monitors & control project Scope, Schedule, Risk and Quality.• Responsible for coordinating efforts of the company, customer and third party vendors as well as assure that integrated software and hardware solution is provided to meet the customer's needs. Includes responsibility for technical developments, equipment shipments and claims and project closure to generate billing of revenue.• Monitor & achieve metrics and SLAs• Reporting team performance and metrics to the management• Quality sheets to monitor and control the KPIs of the team. • Capability Building for resources• Building strategies to optimize performance and day-to-day functioning• Escalation management• Customer Management• Work prioritization• Working effectively with global counterparts and ability to work with global customer baseTechnical Manager – Avaya Operations Services – 4/2008 to 10/2011• Linux & Solaris administration for ACM & CMS Applications• Cisco & Extreme switches & Routers installation and troubleshooting• Problem management• Analyze and decode Linux logs to find the root cause of problems in an Avaya Communication Manager and suggest remedial actions.• Troubleshooting and Escalation Management of customer issues related to Avaya communications Manager, Avaya Interaction Center, Call Management System, AES server, NICE Call Recorders, Witness Call Recorders.• Performance and Capacity Management.

Pune Area, India

Role: - Lab Manager – Avaya R & D Offshore Development CenterDesignation: - Systems Administrator• Installation, configuration and administration of Cisco Routers, Extreme / Catalyst Layer 3 switch’s• Design & Install Lab environment for CAD , ACP , T3IP , Spice@I55 , SMBS development & testing of G700, G350, G450, G250, S8500, S8500C, S8700 , 46xx Avaya IP phones, 96xx Avaya Spice phones.• Installation of RHEL AS 4, Windows 2003 Server, DHCP Server, LDAP Server and Various Avaya, Avaya-Tenovis tools requires for the purpose of development and testing.• Installation, configuration and administration of IBM x Series 345, Compaq Proliant ML 370 Servers, IBM Total Storage FastT 600 Turbo SAN. • Configuring Avaya & Cisco Access Points for connecting Various Spectralink Handsets.• Installation and configuration of Avaya-Tenovis Intergral I55, Integral I33 PABXs on L02, L03, L04 (IEE 4) versions.

Mumbai Area, India

Network / System Administrator in the cadre of Direct Recruit Administrative officer, recruited through an All india written examination.A PSU enterprise dealing in Non-life insurance business with 1000 offices across India and over 10,000+ employees.• Network infrastructure Installation, configuration project• Active Directory, IT security policy Implementation project for the Mumbai region.• UPS system procurement and installation project for all the branches under Mumbai region.• Insurance Software implementation project for Mumbai region. • Data Centre Installation, configuration project for insurance applications and backup devices for Mumbai region.• Project management for design & implementation of IT infrastructure• Interaction with various vendors as part of procurement management of Hardware and software. • IT support for all the branches of Mumbai region.

Mca, Computer Science

B.Sc, Maths, Physics, Electronics

Master Of Business Administration - Mba, Marketing, 1St Class