Eshwarachandra M E Email & Phone Number

Reviewing the Reconciliation activities along with Clients and taking necessary actions on various Open ItemsCoordinating with the Client on escalations.Handling refund activatesProcessing credits (Cash adjustment) Reviewing payment misapplication.ADD in and reversal of Payment. CSR Mail Box - Resolving the customer queries.Processing BDRC, Write Off, Offset Request.Assisting customers for vendor set up in order to pay through ACH.Handling On account and Unidentified customer account.Providing necessary support to the collectors group.Review of Process Documentations on regular basis.Performing “Quality Check” on a Weekly basis.Working on month end activities & ensure the completion of work Connecting with Sales Rep, Finance, Customer Service, Furniture team to get more information on the disputed invoice and also resolving by calling Sales Rep, Furniture team & Customer Service team.Good exposure in issuing advances (Fuel, Lumper and Final) to the carriers.Expertise in processing accounts and incoming/ outgoing payments in compliance with financial policies and procedures.Ability to pPerform day to day financial transactions, including verifying, classifying, and posting accounts payables’/receivables data.Monitoring the Queries raised by the team and preparing the Query file on weekly basis and sending it to clients.Proficient in Microsoft Excel, Citrix, Bazooka, and Service Now.Handling fright invoices.Handling queries from customer and carrier.Payment processing (Invoicing and Vouchering part ).Creation of incidents related to customer or carrier in Bazooka.Receiving updates from clients.

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  Bharathi Vidya Smasthe

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