Esivue Rasheed Email & Phone Number

Oshawa, On, Ca

Toronto, Canada Area

- Install, commission and test new equipment (UPS and power products) at customer sites to ensure optimal performance.- Train end-users on proper usage and maintenance of products for maximum efficiency.- Conduct routine inspections of equipment (UPS and power products) to identify potential problems and prevent breakdowns.- Utilize strong technical, troubleshooting and problem-solving skills to diagnose and resolve technical and complex issues and malfunctions quickly and efficiently, minimizing downtime for customers.- Document all service activities accurately, including parts used, time spent, and recommendations made.- Assess customer needs during service calls to identify opportunities for additional sales or upgrades.- Collaborate closely with other departments such as sales, engineering for successful project completion.- Establish long term professional relationships with customers through active issue response and quick follow-up.- Assist other technicians with difficult tasks by sharing knowledge and expertise and providing technical support via phone or email.

Concord, Ontario, Canada

- Installed and commissioned new UPS equipment.- Performed preventive maintenance tasks according to established schedules on UPS systems and provided on-site and online customer support to correct malfunctions with troubleshooting and problem-solving abilities.- Created detailed reports on all service activities conducted during field visits.

Abuja

- Demonstrated advanced technical, troubleshooting and problem-solving skills to diagnose and resolve customer issues, resulting in increased customer satisfaction.- Utilized excellent organizational skills to manage multiple projects and tasks simultaneously with attention to detail and accuracy.- Developed comprehensive plans for training and development of the service team.- Designed and implemented a project schedule that shortened the deployment timeline by two weeks, thereby, reducing the budgeted cost by 30%.

Abuja

- Installed, tested, commissioned and performed routine maintenance on uninterrupted power supply (UPS) systems, inverter systems and automatic voltage regulators (AVR).

Lagos

Lagos