Direct daily operations of Istanbul (on site) and Dubai (remotely) offices including hard and soft services. Managing office facilities, services and spaces efficiently and in line with strategic goals. Creating and implementing office policies: Health & Safety, Covid-19 protocols, WFH policy, security, ergonomics, wellbeing, sustainability.. Vendors and suppliers management: sourcing, benchmarking, negotiation, KPIs, SLAs. Office services budget plan, control and management. Creating, growing and promoting the employee experience and the company culture and values. Cross-collaboration with other organizational teams to develop different global projects.

Act as the point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.Serve as a primary resource in assisting clients within the centre; whether touring a potential client, showing a client to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.Leverage centralized marketing tools and resources to execute: local events, networking, drive local partnerships and associationsConsistently produce referral business from a portfolio of local accounts, partnerships and neighboring businesses with a clear focus on generation of business revenue streams across all products locally and across the entire Regus network (export business).Maximize revenue opportunities for office sales, meeting rooms and memberships;Provide that "wow" factor to our clients by taking pride in continually keeping the centre "show ready" by ensuring the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times.Contribute to the overall revenue of the centre by identifying opportunities and actively upselling/cross selling Regus products and services.Ensure that all daily service charges are captured and entered into biling/AR.Serve as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.Provide the image and service representative of a 5-star business centre through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the centre appearance and enjoying a professional business environment.

Solicit referrals from satisfied clients as a result of exceptional customer service and follow up.Handle between 40-90 telephone calls per day with professional and knowledgeable responses.Thoroughly manage sales process: schedule sales tours, market and sell all product linesglobally, negotiate and close deals with prospective customers. Follow up from start toclosure. Record notes clearly in all relevant CRM systems. Stay in constant communication with centre teams and field teams to keep information flow. Recommend improvements that will positively impact sales and efficiency. Prepare Monthly Business reviews Coach and develop each team member through ongoingtraining, including side-by-side coaching and monitoring recorded calls.Keep a high energy, enjoyable and rewarding working environment.Evaluate team member compliance to processes and the customer experience that teammember and the process delivers Act as the first point of contact for team member questions and customer escalations/issues.Take proactive actions on or suggest solutions to potential problems before they becomeescalated.

Provided a professional and friendly service as well as delivering an exceptional firstimpressionServed as a primary resource in assisting customers within the centre; whether showing acustomer to a meeting room, preparing their new office for move-in, troubleshooting basictechnical issuesProgrammed phone lines, prepared office spaces to accommodate client's needs, provided dedicated administrative supportProvided a great environment for Regus customers by taking pride in continually keeping thecentre “show ready” by ensuring the business lounge conference rooms, show offices andcommon areas are spotless and prepared for the following guests at all times Served as a resource for customers seeking information, assistance or recommendations; athorough understanding of all key services, products and amenities are critical in the ability todeliver service in an exceptional and timely mannerContributed to the overall revenue of the centre by identifying opportunities and activelyupselling/cross selling Regus products and services Ensured that all daily service charges are captured and entered into the POS (billing system) ona daily basis

Gathered price offers from hotels according to dates of cruise groups' arrival and departuredates and prepared a list of options to send partnering agents abroad, then reserved roomsdepending on the special notes and requests.Provided assistance for arrivals at the port & airport, escorted guests to the hotels or meetingpoints for the tours.Organized tours, arranged professional guides and schedules, followed the payment process.Provided concierge services at the agency desks within different hotels, assisted with guests'inquiries.Actively sold group or individual tours, airport transfers.Handled billing process after group check-out for accommodation, tours and transfers workingwith different vendors.

Performed concierge services for a 5-star, 386-room hotel.Welcomed and registered the guests in a hospitable and courteous mannerPerformed bookkeeping activities, such as balancing accounts and conducting nightly audits.Fostered strong working relationships with all hotel departments.Recorded guest comments or complaints, referring customers to managers as necessary.Sold hotel services as appropriate to generate increased revenueDealt with queries from public and hotel guestsAnswered incoming calls from multi-line telephonesEnsured all hotel procedures are fulfilled in a proper way.

• Answering , transferring and directing incoming calls using a console• Providing information to callers• Recording messages• Setting wake up calls for individuals and/or groups