• Delivered high-level technical support to internal teams and external vendors, resolving complex hardware, software, and network infrastructure issues, ensuring minimal downtime and optimized system performance.• Led hybrid cloud migration and deployment of a web-based digital signage application to Microsoft Azure, achieving a 35% reduction in on-prem data center O&M costs by leveraging cloud-native services and optimizing infrastructure… Show more • Delivered high-level technical support to internal teams and external vendors, resolving complex hardware, software, and network infrastructure issues, ensuring minimal downtime and optimized system performance.• Led hybrid cloud migration and deployment of a web-based digital signage application to Microsoft Azure, achieving a 35% reduction in on-prem data center O&M costs by leveraging cloud-native services and optimizing infrastructure scalability.• Collaborated with cross-functional teams (sales, marketing, and product) to ensure seamless product launch, integrating technical insights with market strategies.• Administered and facilitated Identity Access Management (IAM) onboarding processes, streamlining cybersecurity access provisioning through automation and enhancing security compliance. Show less

• Led a team of field technicians in troubleshooting complex hardware and software issues in retail environments, ensuring smooth operations across multiple locations.• Monitored and evaluated system performance across critical business applications, ensuring 99.9% uptime and aligning system capabilities with business objectives.• Enhanced data analysis and reporting systems, delivering actionable insights for leadership, resulting in improved… Show more • Led a team of field technicians in troubleshooting complex hardware and software issues in retail environments, ensuring smooth operations across multiple locations.• Monitored and evaluated system performance across critical business applications, ensuring 99.9% uptime and aligning system capabilities with business objectives.• Enhanced data analysis and reporting systems, delivering actionable insights for leadership, resulting in improved decision-making and operational efficiency.• Created and maintained comprehensive documentation of systems architecture, processes, and technical procedures to streamline training and support. Show less