As a Customer Service Specialist at Raya CX, I contribute to the company's mission of delivering exceptional customer experiences across various channels and industries. I have been working in this role for over a year, and I have successfully handled multiple customer inquiries, complaints, and feedback, ensuring customer satisfaction and retention. I have also supported the development and implementation of customer service policies, procedures, and best practices, as well as the training and coaching of new hires. I have a passion for customer service and a keen interest in learning new skills and technologies that can enhance the quality and efficiency of my work. I am always looking for opportunities to improve my performance and to collaborate with my team and other stakeholders to achieve our shared goals and values.