•Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks.•Assist the manager with resource management, operational excellence, managing partnerships, associate development and proficiency, and building and retaining customer relationships.•Ensure customers are connected to the best financial resources to help them achieve their financial goals.•Maintain the highest level of customer service in all actions and interactions.•Leverage available resources and technologies (tablets, bank by appointment, etc.) to optimize the customer experience and serve our customers with operational excellence and accuracy.•Handle customer escalations; ensure enterprise complaint tracking is executed.•Coach associates to be efficient and in compliance with established policies and procedures in customer service, operational procedures, transaction accuracy and customer engagement.•Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues.

•Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule.•Supervises other bank tellers and their cash drawers.•Searches for the cause of an overage or shortage when a teller’s drawer does not balance correctly.•Motivates the other bank tellers to remain friendly and professional at all times.•Trains new tellers in bank practice and procedure.•Handles upset or irate customers.•Provides access to the vault and safety deposit boxes.•Replenishes and troubleshoots ATM machines.•Carries money to the vault and audits the vault regularly with the help of a second employee.•Relays information to bank officials; may create reports at the end of each shift for reference.

- Responsible for selling the bank's products ( accounts , credit cards , loans , certificates ).- Assisting in developing sales strategies aiming for profit growth.- Increasing deposits.- Building strong customer relations.- Ensuring superior customer service and after sales service.- Auditing and Balancing Vault and cash drawers ensuring accurate branch cash flow.- Performing branch operational transactions including wire transfers and online banking setup.- Confirming customer's identities preventing fraud activities.

-Take cash, checks, debit cards, and other payment forms from customers-Answer account-related questions for customers-Prepare specialized types of funds for customers, including savings bonds, traveler's checks, and money orders-Exchange customers' money for foreign currency-Place customer orders for checks and bank cards-Electronically record every transaction during my shift

buys, holds or sells various equity products on stock exchanges. These products may include stocks, preferred stocks, equity options and financial futures.