Eslam Bakry Email and Phone Number
IT professional with leadership and technical skills. A trusted and hard-working employee who excels in a fast-paced work environment. good with routers, switches, MS Office, . Good written and verbal communication
Prometeon Tyre Group
View- Website:
- prometeon.com
- Employees:
- 1212
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Remote Support EngineerPrometeon Tyre Group Jun 2022 - PresentAlexandria, Egypt-Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.-Perform remote troubleshooting through diagnostic techniques and pertinent questionsDirect unresolved issues to the next level of support personnel-Provide accurate information on IT products or services-Record events and problems and their resolution in logs-Follow-up and update end user’s status and information-Pass on any feedback or suggestions by customers to the appropriate internal team-Identify and suggest possible improvements in procedures-Manage PC setup and deployment for new employees using standard hardware, images and software-Perform timely workstation hardware and software upgrades as required
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Information Technology Help DeskPc Link Feb 2022 - PresentAlexandria, Egypt• Configuring and troubleshooting Outlook and Microsoft 365• Configuring CCTV systems• Troubleshooting Windows 10 , 7 for users• Opening tickets with our partners , like HP , DELL , Microsoft , Veaam• Troubleshooting Hardware and Software issues -
Information Technology SpecialistBirla Carbon May 2023 - Dec 2023Alexandria, Egypt
Eslam Bakry Education Details
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The Higher Institute Of Engineering And Technology - AlexandriaVery Good
Frequently Asked Questions about Eslam Bakry
What company does Eslam Bakry work for?
Eslam Bakry works for Prometeon Tyre Group
What is Eslam Bakry's role at the current company?
Eslam Bakry's current role is IT Engineer Remote support.
What schools did Eslam Bakry attend?
Eslam Bakry attended The Higher Institute Of Engineering And Technology - Alexandria.
Who are Eslam Bakry's colleagues?
Eslam Bakry's colleagues are Reşit Ünal Yildiz, Mohamed Fathy, Mohamed Aboelmakarem, Bilal Akın, Ayşenur Yakar, Valéria Sousa Lima, Flávio Lima.
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