Architecting the customer success organization and solutions to leverage and grow in support of revenue goals, including finding the correct balance of services and support for our many customer categories – Large Enterprise, Mid-market, and SMB.ensuring company revenue target is achieved with healthy marginsSetting the strategy and prioritizing Objectives and Key Results while leading the Customer Success teams.Increasing Efficiency Through Technology. Overseeing the… Show more Architecting the customer success organization and solutions to leverage and grow in support of revenue goals, including finding the correct balance of services and support for our many customer categories – Large Enterprise, Mid-market, and SMB.ensuring company revenue target is achieved with healthy marginsSetting the strategy and prioritizing Objectives and Key Results while leading the Customer Success teams.Increasing Efficiency Through Technology. Overseeing the technology adoption process with tools and systems. Show less

Managing the Account management team, with the goal to optimize existing clients and grow revenues in those accounts.Maintaining and developing C-level relationships with clients.Ensuring pioneer expansion of new opportunities within the account from solution development to cross-sell and upsell opportunities.Coordinating team reviews and providing 1-to-1s that improve each member's overall performance.Managing recruitment and training of new team members.

Developing a trusting relationship between key clients and the organization.Managing the internal communications between clients and the teams in the organization.Negotiating contracts with the client and establishing initiative timelines.Acting as the voice of the customer when liaising with internal teams to ensure initiatives meet requirements.