Eslam Hamdy Email & Phone Number

New York, United States

• Lead client onboarding, ensuring smooth transitions and software adoption by educating clients on key SaaS features and functionalities.
• Set up and manage merchant accounts, resolving payment processing issues, chargebacks, and related inquiries.
• Perform transaction analysis, quality assurance, and reporting on client data, using advanced Excel and Google Sheets for detailed insights.
• Design and implement KPIs to track client performance, creating compelling visual reports and dashboards for decision-making.
• Manage CRM workflows to streamline client engagement, automate processes, and improve service efficiency.
• Provide responsive, high-quality support for incoming requests, offering custom solutions and timely updates.

New York, United States

Dokki

• Installed, configured, and maintained software and hardware systems, ensuring smooth operation for end-users.
• Diagnosed and resolved network issues, supporting local and remote employees.
• Managed server maintenance, backups, and security patches to maintain data integrity and uptime.
• Assisted in deploying network infrastructure including routers, switches, and VPN configurations (CCNA-level tasks).
• Provided technical support for system upgrades and software installations.
• Collaborated with vendors to resolve escalated issues and ensured minimal downtime.

Dokki

• Provided first-line support for hardware and software issues, resolving user problems effectively.
• Set up and maintained user accounts, including email and network access.
• Performed hardware installations and repairs, including workstations, printers, and peripherals.
• Managed routine network troubleshooting, including connectivity and login issues.
• Documented support requests, tracked tickets, and ensured timely resolution through the helpdesk system.