• Communicated across 4 3PLs to ensure contractual agreements were met by the B2C. • Managing the queue (Forward - Reverse - Pickup), in order to maintain SLA and customer Satisfaction.• Analyzing weekly and monthly delivery Performance, and providing solutions in order to keep the success rate of delivery.•Allign with the Fulfillment center to make sure that all the orders we be packaged in their SLA.•follow-up on the process of the shipment step by step until delivered to the customer.•Making investigations on the canceled and postponed shipments to avoid fack attempts.•Making sure that there are no pending shipments on the system before the end of the business day.

• Following up with couriers during deliver the shipments to the customers.• Manage and train Associates to help deliver the best service for our customers• Liaising with senior management and customers with status updates.• monitoring the couriers and operators to do their tasks .• Made reports everyday for all shipments at warehouse.•Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization

- Develop and implement guidelines for training new team members while providing refreshers for current staff.- Following up with the dispatch time and making sure that the dispatch is out on time- made reports for damage and lost shipments and investigates the reason behind that- follow up on reverse shipments and ensure that the process is met - follow up with 3pl companies and give them their dispatch and receive the reverse- Following up with the vendor which sends us the helpers to ensure that the manpower fit the capacity,

- Receive shipments from outbound .- Receive returns from last mile sach as RTO &CIr.

- Solving problems, handles inbound and outbound calls.- Answer calls and respond to emails.