 Regular reporting to the Service Desk Manager. Receive and log all users’ calls and complains. Provide 1st line resolution timely and efficiently to all users’ reported incidents.  Create problem records and follow up and liaison their resolutions  Update users regularly for their pending issues while ensuring smooth normal closure. Participate in system testing and acceptance when needed Provide 1st line of support for all users.  Perform Systems and… Show more  Regular reporting to the Service Desk Manager. Receive and log all users’ calls and complains. Provide 1st line resolution timely and efficiently to all users’ reported incidents.  Create problem records and follow up and liaison their resolutions  Update users regularly for their pending issues while ensuring smooth normal closure. Participate in system testing and acceptance when needed Provide 1st line of support for all users.  Perform Systems and Hardware upgrades, maintenance, moving and relocating resources. Manage Servers , Domain Controller , DHCP, DNS Manage And Install Kaspersky  Responsible of preparing all necessary supplements required to ensure proper operation of a computer environment. Conduct users’ satisfaction surveys regularly and report results back.  Perform proper recording and documentation as required. Analyze and follow up all trouble shooting and user’s special requirements received from users. Works closely with systems, network, and application, to ensure 2nd line of support is effective and efficient. Responsible for providing technical assistance and support related to computer systems, network, hardware and software. Monitor Service Desk for tickets assigned to the queue. Report issues to the Service Desk for escalation.  Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.  Solving technical problems, either over the phone or face to face. Provide orientation and guidance to users on how to operate new software and computer equipment. Mange Firewall To allow / deny internet service for users. Participate in continual improvement activities. Performs other related duties as assigned or requested by IT Management. Show less

 Receive and log all users’ calls and complains. Create problem records and follow up and liaison their resolutions  Manage And Install Kaspersky Security server  Manage firewall Sophos XG 210 Mange Firewall To allow / deny internet service for users Work With Some Applications servers like , PAXERA - PRIMECARE – QMS -Ticket system - OVR System Manage Exchange Server 2016 Responsible of preparing all necessary supplements required to ensure Responsible… Show more  Receive and log all users’ calls and complains. Create problem records and follow up and liaison their resolutions  Manage And Install Kaspersky Security server  Manage firewall Sophos XG 210 Mange Firewall To allow / deny internet service for users Work With Some Applications servers like , PAXERA - PRIMECARE – QMS -Ticket system - OVR System Manage Exchange Server 2016 Responsible of preparing all necessary supplements required to ensure Responsible for providing technical assistance and support related to computer systems, network, hardware and software Have good knowledge in printer maintain hardware and software Solving technical problems, either over the phone or face to face Provide 1st line of support for all users Monitor Service Desk for tickets assigned to the queue Show less

 Regular reporting to the Technical Support Team Leader. Analyze network data to determine network usage. Configure security settings or access permissions for groups or individuals. Configure local area network (LAN) routers or related equipment. Configure and define parameters for installation or testing of local area network (LAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment. Identify the causes of networking problems, using… Show more  Regular reporting to the Technical Support Team Leader. Analyze network data to determine network usage. Configure security settings or access permissions for groups or individuals. Configure local area network (LAN) routers or related equipment. Configure and define parameters for installation or testing of local area network (LAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment. Identify the causes of networking problems, using diagnostic testing software, Install or repair network cables and equipment. Manage And Install Nano Station M5, M2, Loco Station, Nano Beam, Rocket Station. Manage Servers Mikrotik  Provide and support network devices. Troubleshoot network or connectivity problems for users or user groups. Maintain and back up all networks, including hardware and software updates daily to keep systems running efficiently Installing and configuring routers, access points and cams. Provide support of internet services. Show less