Eslam Megahed Email & Phone Number

United Arab Emirates

• Originate and make sales of loan packages to customers, including meeting and counseling with customers at their homes and offices.• Engage in marketing, promotion and business development activities in support of sales, including calling on real estate agents and brokers, financial advisors and other potential referral sources.• Relationship Management and networking with real estates and developers.• Maintain communications between the lender and borrower.• End to end process management• Understand and support the corporation's policies and procedures to provide proper and effective treatment to all of the corporation's customers.• Meeting Performance Targets.

Dubai, United Arab Emirates

Achieve the agreed individual sales targets ensure compliance with the bank’s policies and procedures. Build and maintain effective business relationship with customers. Promote bank retail products and services to potential customers by marking proactive sales efforts and capitalizing on cross selling opportunities to achieve the sales targets. Assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes. Ensure the submitted customer applications and documentations are complete and error free. Follow up for document discrepancies, which have been approval as Deferrals. Minimize errors and act upon them for correction and resubmission if any. Provide Sales MIS to team Leader on regular basis.

Dubai, United Arab Emirates

Achieve financial/ non-financial targets assigned by delivering superior customer Service within the scope of policies & procedures laid down by the bank. Handle the branch operations in the absence of the branch manager. Manage effectively the serve time spent with the customer to reach an acceptable service delivery within TAT Deliver unbiased competent and problem free services to meet exceed expectations and achieve total customer satisfaction.

• Managing over than 3600 units a day with legal department • Managing and filing correspondences processed by the legal Department (200 emails per day on average)Preparation of various procurement reports in Excel required weekly, monthly quarterly and bi-annually basis.• Handling 5 Projects a day ( Each got 2 towers minimum )• Managing legal department’s document.• Managing Termination On Oqood System .• Managing Registration on DSR System and issue the title deed • Managing Settlement’s document and follow up with legal dept.• Managing Newspaper process and the procedure for advertising to terminate• listening to customer requirements for properties &lands and presenting appropriately to make a sale.

Dubai

Sales:• Research prospects, obtain leads, and develop new business opportunities in order to reach sales targets.• Capture leads and prospects and maintain a database for such prospects.• Ensure sales orders are created in Oracle and all milestones updated for all deals closed.• Ensure all customer information is captured and recorded accurately in Oracle.• Validate and verify all documentation submitted by the customers, prior to processing a sale to ensure compliance with the policy at all times.• Update the competitors pricing and other initiatives.• Prospects and meet clients outside the sales office by scheduling meetings in a way that do not affect the sales center’s operations.• Conduct viewings for prospects.• Complete other assigned tasks within given deadlines.• Ensure compliance with the sales policies at all times. Event Management / Sales Launches:• Represents the company during exhibitions and shows where the company is participating or invited.• Participate in sales launches / events whenever required

Saudi Arabia

• Achieve financial/ non-financial targets assigned by delivering superior customer• service within the scope of policies & procedures laid down by the bank.• Handle the branch operations in the absence of the branch manager.• Manage effectively the serve time spent with the customer to reach an acceptable• service delivery within TAT• Consistently deliver unbiased competent and problem free services to meet and• exceed expectations and achieve total customer satisfaction.• Ensure quality proposal to retail credit department to minimize number of declined• cases.• Complete ownership of customer complaints and ensure that they are addressed• as per laid down quality /service standards.• Fully aware of bank products and services to increase business volume and identify• cross sell opportunities during customer interaction to achieve cross selling• targets. • Adhere to branch process and report deviations to reach acceptable audit ratings• for branch.• Awareness of credit policies/ operation manual , so as to contain risk & rejection• cases to• Cross selling Bank’s products and services to non-account holders.• Preparing AML reports, tracking the big amounts deposits and reporting to AML• Department.• Capture and report customer feedback toward continual product development.• Ensure that satisfactory internal & external customer satisfaction levels are• maintained.• Preparing and handling of MIS report and reporting to the management• Share knowledge with other branches and headquarters on effective practices

Egypt

Barclys Bank, Egypt– from 01st April 2002 up-to 31st July 2004. Preparing all type of letters, Memos (Liability, No Liability, Balance, Mortgage/Police letters, Police reply letters, Economic Department letters, Term Loan Agreements). Attending the telephone inquiries from customer and internal departments in an efficient and professional manner. Sending the weekly day off updates and late attendance report to HR and Retail banking – monthly basis. Sending Weekly Lead Teller Schedule to IT department – monthly basis. Taking care of all branch IT problems, and report it to IT through remedy. Coordinating with HR for different staff requests- Preparing all leave application forms, leave return acknowledgments, staff loans, passport release and return, loan installment postponement, issue salary certificate, issue liability letters, and all issues related to the branch staff. Sending staff requisition form to HR if we need a new staff or replacement staff. Monitoring Staff Attendance: (Delays, Absence, Leave, And Day Off). Handling Staff Files, and attending to take the minutes of the Branch Meetings. Receiving Letters addressed to Manager/Credit Dept. from Customers when they come to branch/other. Training Department: monthly training nominations, waiting for the conformations to remind the concerned staff, and reply the Training Effectiveness form and Post Training Evaluation Form.