Eslam Mohamed Email and Phone Number

- worked on maximizing sales through initiatives and new ideas ensuring highest possible level of customer service and effective communication with the store manger and the brand team .- Identify and prioritise needs to strategically schedule in order accomplish business objective.- Executive of all company strategies and ability to deliver sales result.-Responsible for assisting in all aspects of store management , including executing to company Standards… Show more - worked on maximizing sales through initiatives and new ideas ensuring highest possible level of customer service and effective communication with the store manger and the brand team .- Identify and prioritise needs to strategically schedule in order accomplish business objective.- Executive of all company strategies and ability to deliver sales result.-Responsible for assisting in all aspects of store management , including executing to company Standards , training, customer service, visual merchandising and store operations.-Mange manpower planning according to business needs. Show less

- Is fully responsible and accountable for sound section operations.- Major focus of section head in driving sales and profitability to meet Pre-set section targets, lead staff in achieving section’s targets.- Drive section’s sales activities to achieve targets in cash, credit, accessories and warranties.- Follow up with sales associates on section and individual achievements.- Assist sales staff in completing difficult sales transactions.- interacts with section customers… Show more - Is fully responsible and accountable for sound section operations.- Major focus of section head in driving sales and profitability to meet Pre-set section targets, lead staff in achieving section’s targets.- Drive section’s sales activities to achieve targets in cash, credit, accessories and warranties.- Follow up with sales associates on section and individual achievements.- Assist sales staff in completing difficult sales transactions.- interacts with section customers to ensure the quality of service provided.- Ensure reviewing section’s CSI results and take the necessary actions.- Plan and prepares work schedules and assign section’s employees to specific duties, manages break periods, working hours, sick leaves and vacations.- Report to store manager on section operations, performances and resources.- Monitors and evaluates section staff performance and training needs. - Trains section staff on store policies, department procedures and job duties. Show less

- Did all sales executive responsibilities with some of tasks delegates from group section head.- Achieve daily/ monthly targets exceeded expectations cross all categories (95%-120%).- Handling any issues related customers concerns on Xcite’s products, process of return, refund and give them the best customer service.- Communicate with the support function teams (buying team, supply chain, warehouse) to provide us with knowledge materials, supplier info., especial requests for… Show more - Did all sales executive responsibilities with some of tasks delegates from group section head.- Achieve daily/ monthly targets exceeded expectations cross all categories (95%-120%).- Handling any issues related customers concerns on Xcite’s products, process of return, refund and give them the best customer service.- Communicate with the support function teams (buying team, supply chain, warehouse) to provide us with knowledge materials, supplier info., especial requests for pricing or products.- Assisted in display of merchandise or organizing the selling floor and stock areas, assisted customers with questions, needsand purchases.- Set with the other team members to arrange annual stock counts with store supervisors and managers. Show less

Company Brief. 1. To achieve sales target of Mobile department.2. Conducts daily meeting and set specific goal for the team members.3. Preparing schedules and delegating manpower towards a particular task.4. Performs administrative tasks.5. Ensuring customer service is well practice in the store.6. Preparing sales inventory reports as well as ordering stock, monitoring and controlling to avert aging or slow moving products.7. Supporting departments such as… Show more Company Brief. 1. To achieve sales target of Mobile department.2. Conducts daily meeting and set specific goal for the team members.3. Preparing schedules and delegating manpower towards a particular task.4. Performs administrative tasks.5. Ensuring customer service is well practice in the store.6. Preparing sales inventory reports as well as ordering stock, monitoring and controlling to avert aging or slow moving products.7. Supporting departments such as, Customer service, Cashier, logistics & admin8. Understanding customer needs, offer and sell the right product base on their requirements.9. Merchandising and arrange for stock. Show less

Company Brief. Vodafone Egypt :• Retail Sales Representative• From 05/2013 till January 2015 • MAJOR DUTIES AND RESPONSIBILITIES• Customer Experience1. Full customer needs assessment by proper probing to identify the customer's needs2. offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment3. Friendly attitude towards fulfilling the customer need with speed & simplicity.4. Handle… Show more Company Brief. Vodafone Egypt :• Retail Sales Representative• From 05/2013 till January 2015 • MAJOR DUTIES AND RESPONSIBILITIES• Customer Experience1. Full customer needs assessment by proper probing to identify the customer's needs2. offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment3. Friendly attitude towards fulfilling the customer need with speed & simplicity.4. Handle customers' inquiries & complaints in a positive manner5. Ensure that the customer got all the needed service before leaving the counter6. Providing firm & updated product knowledge & competition's offers awareness • Operation1. Accurately handle cash2. Accurately handle inventory3. Full awareness with all retail applications (Wincash, Siebel, Minsat, Extranet, etc...)4. Handling opening & end of day operation5. Provide retail's junior staff with all needed operational support6. Support retail outdoor activities & events when required7. Achieve sales targets8. Achieve revenue targets9. Cross sell/up sell when applicable according to the customer's type/segment10. Achieve customer experience targets Show less

Company Brief. Etisalat Egypt : • As Telesales outbound agent From 07/2009 to 12/2009. 1-Present the company services to our customers.2-Use listening skills that support effective telephone communication to ensure achieving my target.3-Tendering the voice and ADSL and USB data.4-Responding to making outbound calls to customer to serving a new promotions and rate plans to customers via phone. • As Retail Executive From 12/2009 to 12/2010. 1.Handling… Show more Company Brief. Etisalat Egypt : • As Telesales outbound agent From 07/2009 to 12/2009. 1-Present the company services to our customers.2-Use listening skills that support effective telephone communication to ensure achieving my target.3-Tendering the voice and ADSL and USB data.4-Responding to making outbound calls to customer to serving a new promotions and rate plans to customers via phone. • As Retail Executive From 12/2009 to 12/2010. 1.Handling customer complaints and follow-up with customers about the update of the complaint resolution. 2.Feedback the customers about all company products. 3.Ensure high levels of customer satisfaction and retention. 4.maintain customer service behaviors with quality. 5.Handling customer inquiries , problems & complaints in efficient & timely manner • As CRM outbound agent From 01/2011 to 15/04/2103.​ 1.Following up with customer’s problems & getting suggestions to improve our procedures and service. 2.Resolving issues with customers & Billing department. 3.Test the customer experience by set a health check survey. 4.Responding to making outbound calls to customer to serving a new promotions and rate plans to customers Show less