Eslam Mohamed

Eslam Mohamed Email and Phone Number

Senior Restaurant Manager at Lychee Egypt | ServSafe Certified | Expert in CRM, Quality Control, & Customer Satisfaction | Customer Relationship Management|Training| @ Lychee Egypt
Eslam Mohamed's Location
Cairo, Egypt, Egypt
About Eslam Mohamed

Senior Restaurant Manager with 9 years of extensive experience in restaurant operations management, customer service enhancement, and team leadership. Proven track record of overseeing all operational aspects, ensuring strict compliance with company policies, quality standards, and public health regulations. Successfully launched 17 new locations, driving business growth and boosting sales. Expertise in cost control, cultivating a positive work environment, and navigating challenges in a competitive labor market. Consistently committed to elevating service standards and delivering outstanding customer experiences.

Eslam Mohamed's Current Company Details
Lychee Egypt

Lychee Egypt

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Senior Restaurant Manager at Lychee Egypt | ServSafe Certified | Expert in CRM, Quality Control, & Customer Satisfaction | Customer Relationship Management|Training|
Employees:
31
Eslam Mohamed Work Experience Details
  • Lychee Egypt
    Senior Store Manager
    Lychee Egypt Feb 2019 - Present
    Egypt
    -Supervising the branch to ensure the implementation of the monthly work plan-Supervising personal hygiene standards-Responsible for revenue, dealing with other departments and implementing any new publications or instructions-Monitoring the training and technical and development needs of employees and ensuring that the training plan is activated with the application of performance evaluation programs- Follow-up with the procrastination team in developing marketing plans and ensuring their implementation in the branch-Monitoring the performance of the operational budget and the quarterly strategic work plan developed- Controlling the factors affecting costs (P & L)- Follow up on equipment maintenance- Helps completes monthly store reports.- Responsible for the branch requests to fill the deficiencies by contributing with the stores- Implement all company policies- Leading the operational preparations for the branch / new openings (Opening Checklist) in conjunction with the concerned departments
  • Lychee Egypt
    Restautant Manager
    Lychee Egypt Jun 2017 - Jun 2018
    Cairo, Egypt
    -Supervising the branch to ensure the implementation of the monthly work plan-Supervising personal hygiene standards-Responsible for revenue, dealing with other departments and implementing any new publications or instructions-Monitoring the training and technical and development needs of employees and ensuring that the training plan is activated with the application of performance evaluation programs- Follow-up with the procrastination team in developing marketing plans and ensuring their implementation in the branch-Monitoring the performance of the operational budget and the quarterly strategic work plan developed- Controlling the factors affecting costs (P & L)- Follow up on equipment maintenance- Helps completes monthly store reports.- Responsible for the branch requests to fill the deficiencies by contributing with the stores- Implement all company policies
  • Burger King Egypt- First Food Service (Ffse)
    Restaurant Manager
    Burger King Egypt- First Food Service (Ffse) Oct 2015 - Apr 2017
  • Burger King Egypt- First Food Service (Ffse)
    Assistant Manager
    Burger King Egypt- First Food Service (Ffse) Jan 2014 - Oct 2015
    مصر
    •Achieve sales &profit target –manage P&L to required budgets.•Maintain &improve QSC standards ensuring profitability, sales growth & other agreed goals.•Ensure that security measures & policies relating to cash stock & assets are implemented effectively with regard to sales.•Develop projections of controllable items People Developer•Ensure that all management &staff are trained to the required B.K. standard.•Motivation & development of staff & mgrs. in line with business objectives.•Provide training & development plans for all & ensure they are completed.•Conduct management and staff appraisals•Conduct regular staff & management meetings.•Delegate key tasks to management team to maximize their potential &identify potential in staff members and develop accordingly. - Retailer•Implementation of Local Rest. Marketing plan.•Customer relation management•Delivery of products meeting the quality, the service& the cleanliness standards required.•Awareness of competition and the local market situation.•Implementation of health and safety with an adherence to all current legislation.•Ensure the proper level of hygiene, safety & maintenance in the restaurant,safe condition of work, food-handling procedures etc…
  • Burger King Egypt- First Food Service (Ffse)
    Shift Supervisor
    Burger King Egypt- First Food Service (Ffse) Feb 2012 - Dec 2013
    Cairo, Egypt
    • Ensuring optimal staff placement for anticipated sales• Maintaining Gold Standards in service and product quality• Monitoring Quality, Service, and Cleanliness throughout the restaurant• Providing training and development to staff as directed by restaurant management• Completing checklists in assigned areas, including kitchen, dining area, and front counter• Exemplifying high standards of Quality, Service, and Cleanliness and setting a good example for conduct and leadership• Completing personal training, including preparation, production, front counter and dining area procedures• Ensuring customers receive courteous, efficient and prompt service (within 3 minutes or less)• Reporting personnel, operational, health and safety issues to the manager on duty• Performing other duties as assigned by the manager in charge of the shift.
  • Raya Cx
    Sales Representative
    Raya Cx Nov 2011 - Jan 2012
    Cairo, Egypt
    • Assisting customers as they shop for new products or services• Making product suggestions according to the wants and needs of customers • Locating prospective customers, generating them into leads, and eventually converting them to customers• Meeting or exceeding weekly, monthly, and quarterly sales quotas• Using strong research skills and deep product or industry knowledge to answer any questions about the product • Preparing and submitting weekly sales or inventory reports to management• Keeping contact lists and following up with current customers to continue building relationships

Eslam Mohamed Education Details

Frequently Asked Questions about Eslam Mohamed

What company does Eslam Mohamed work for?

Eslam Mohamed works for Lychee Egypt

What is Eslam Mohamed's role at the current company?

Eslam Mohamed's current role is Senior Restaurant Manager at Lychee Egypt | ServSafe Certified | Expert in CRM, Quality Control, & Customer Satisfaction | Customer Relationship Management|Training|.

What schools did Eslam Mohamed attend?

Eslam Mohamed attended Ain Shams University.

Who are Eslam Mohamed's colleagues?

Eslam Mohamed's colleagues are Amr Elnagdy, Enas Helmy, Ali El-Sherif, Mo Hassan, Eslam Mahdy, Waleed Yasser, Maram Ahmed.

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