• Monitored and troubleshot various WAN connections including MPLS connections and DWDM.• Traffic monitoring tools: These tools provide detailed information about how much traffic is flowing through each router and which applications are generating traffic on a particular connection.• Monitor logs and reports to identify potential issues.• Perform basic networking functions and troubleshooting.• Serve as initial point of contact for all network issues and tickets.•Track issues. Tracking and documenting all defects and resolutions in detail through a designated ticketing system.• Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.

• installing and configuring computer hardware, software, systems, networks, printers and scanners.• Monitoring and maintaining computer systems and networks.• Configure mikrotik server.• Responding in a timely manner to service issues and requests.• Setting up accounts for new users.• Repairing and replacing equipment as necessary.• Testing new technology.• Set up hardware and install and configure software and drivers.• Maintain and repair technological equipment (e.g. routers) or peripheral devices.• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs, etc.).• Manage security options and software in computers and networks to maintain privacy and protection from attacks.• Perform regular upgrades to ensure systems remain updated.• Troubleshoot system failures or bugs and provide solutions to restore functionality• Arrange maintenance sessions to discover and mend efficiencies

• Working in network infrastructure.• Configure Network devices.• Configure mikrotik server• Configure nanostations • Configure CCTV Network Setup for DVR - NVR• Configure IP phones and IP cameras.• Configure fingerprint zkteco • Install and configure laptops, and integration with Microsoft Active Directory. • Set up new users' accounts and profiles.• Installing or changing software and operating system to fix issues.• Setup IT offices including IT Rack, Patch panel, Termination, Patching cables, UPS.

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.• Learn about competitors' products and consumers' interests and concerns in order to answer questions and provide more complete information.• Create a positive image and lead consumers to use our products.• Distribute product samples, brochures, flyers etc. to source new sales opportunities.• Ability to understand customer needs and handle different types of personalities.• Strong listening, communication, presentation and social skills.