Manage all Windows server platforms (2008, 2012,2016) emphasis on Active Directory environment and Services such as"DNS, DHCP, WDS, File Share, WSUS .Manage Virtualization Environment “Vcenter” .Manage Mail Cloud Office 365 Administration .Installing and configuring software, hardware and networks (Server’s, Laptop, Pc’s, Access point, Router’s, Printer’s).Suggest new ideas and solutions to problems .Setting up and installing new computers, networks and software .Manage Engine Service Plus Ticketing System .Responding to technical support calls from end users of computers and software applications .Setting up user accounts and profiles on the network .Installing updates, known as patches, to software applications .Diagnosing and fixing network problems and hardware or software faults .Maintaining inventories of hardware and software .Managing backups of servers, in case of data loss Configuration manager Remote tool .

- Support 60+ branches by visit, phone or remotely along 7 days/week along all branches .- Configuration with operating system with windows 7 , 8 , 10 .- Research and identify solutions to software and hardware issues- Maintenance of Laptop and PC .- Install printers, Scanners and bar code .- Working with employees to identify computer problems and advising on the solution .- Troubleshooting system and network problems and diagnosing and solving hardware or software.

- Support HQ and more than 100 branches .- Follow up with users to ensure their IT systems are fully functional after troubleshooting .- Installing and configuring client computer systems.- Responding to users IT support requests.- Providing technical support on-site or via remote-access systems.- Offering solutions that meet the needs of the client.- Repairing hardware malfunctions, software issues, and networking problems.- Maintaining good client relations.- Install and test computer-related equipment .