Senior IT Engineer with 8+ years of experience in information technology A multi-talented, solution-oriented, and highly analytical IT ,professional with a wide range of skills in systems installation,configuration, upgrading, and maintenance. Skillful administration and troubleshooting expertise for a range of Microsoft OS and Windows Server products. Proficiency in grasping new functional concepts quickly and utilizing them in a productive manner.
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Senior It Operations EngineerKortechCairo, Eg -
Senior It Operations EngineerKortech Oct 2021 - PresentCairo, Egypt -
Information Technology Help Desk Technician & System AdminAsfour Crystal Nov 2019 - Oct 2021القليوبية, EgyptManage all Windows server platforms (2008, 2012,2016) emphasis on Active Directory environment and Services such as"DNS, DHCP, WDS, File Share, WSUS .Manage Virtualization Environment “Vcenter” .Manage Mail Cloud Office 365 Administration .Installing and configuring software, hardware and networks (Server’s, Laptop, Pc’s, Access point, Router’s, Printer’s).Suggest new ideas and solutions to problems .Setting up and installing new computers, networks and software .Manage Engine Service Plus Ticketing System .Responding to technical support calls from end users of computers and software applications .Setting up user accounts and profiles on the network .Installing updates, known as patches, to software applications .Diagnosing and fixing network problems and hardware or software faults .Maintaining inventories of hardware and software .Managing backups of servers, in case of data loss Configuration manager Remote tool . -
It Support TechnicianVantage Egypt Aug 2018 - Nov 2019Cairo Governorate, Egypt- Support 60+ branches by visit, phone or remotely along 7 days/week along all branches .- Configuration with operating system with windows 7 , 8 , 10 .- Research and identify solutions to software and hardware issues- Maintenance of Laptop and PC .- Install printers, Scanners and bar code .- Working with employees to identify computer problems and advising on the solution .- Troubleshooting system and network problems and diagnosing and solving hardware or software.
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It Support TechnicianMobile Shop Egypt May 2016 - Aug 2018Giza, Al Jizah, Egypt- Support HQ and more than 100 branches .- Follow up with users to ensure their IT systems are fully functional after troubleshooting .- Installing and configuring client computer systems.- Responding to users IT support requests.- Providing technical support on-site or via remote-access systems.- Offering solutions that meet the needs of the client.- Repairing hardware malfunctions, software issues, and networking problems.- Maintaining good client relations.- Install and test computer-related equipment .
Eslam Ragab Skills
Eslam Ragab Education Details
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Faculty Of Arts Helwan UniversityPsychology
Frequently Asked Questions about Eslam Ragab
What company does Eslam Ragab work for?
Eslam Ragab works for Kortech
What is Eslam Ragab's role at the current company?
Eslam Ragab's current role is Senior IT Operations Engineer.
What schools did Eslam Ragab attend?
Eslam Ragab attended Faculty Of Arts Helwan University.
What skills is Eslam Ragab known for?
Eslam Ragab has skills like Microsoft Office, Customer Service, Microsoft Excel, Leadership, Microsoft Word, Research, Powerpoint, Public Speaking, Social Media, Marketing, Mcitp, Mcse.
Who are Eslam Ragab's colleagues?
Eslam Ragab's colleagues are Tasneim Salah, Esraa Mostafa, Admin Admin, Mahmoud Abdelhalim, Osama Alnokly, Samer Alqaisy, Ibrahim Hussen.
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Eslam Ragab
Relationship Manager Sme'S | Credit Analyst | Accountant | Call Center RepresentativeCairo, Egypt -
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Eslam Ragab
Cairo, Egypt
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