Eslam Saber

Eslam Saber Email and Phone Number

Team Lead @ Fawry | Managing Accounts, Sales Opportunities @ Fawry
cairo, al qahirah, egypt
Eslam Saber's Location
Alexandria, Egypt, Egypt
About Eslam Saber

With over seven years of experience in customer service, I am a team lead at Fawry, a leading fintech company in Egypt. I am passionate about delivering high-quality service to our customers and ensuring their satisfaction and loyalty.As a team lead, I am responsible for managing the staff, operations, and finances of the branch, as well as identifying and developing new sales opportunities. I have successfully coached, counseled, and disciplined employees, maintained statistical and financial records, dealt with customer queries and complaints, and achieved branch targets. I also have a bachelor's degree in accounting and finance, and I use my skills to perform daily cash settlements and prepare reports on accounts and transactions. I am a confident communicator, a problem-solver, and a team player.

Eslam Saber's Current Company Details
Fawry

Fawry

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Team Lead @ Fawry | Managing Accounts, Sales Opportunities
cairo, al qahirah, egypt
Employees:
157
Eslam Saber Work Experience Details
  • Fawry
    Branch Manager
    Fawry Aug 2022 - Present
    Alexandria, Egypt
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  • Fawry
    Team Lead
    Fawry Jul 2022 - Oct 2023
    • COMPLETES STORE OPERATIONAL REQUIREMENTS.• MAINTAINS STORE STAFF JOB RESULTS BY COACHING, COUNSELING, AND DISCIPLINING EMPLOYEES, PLANNING,• MONITORING, AND APPRAISING JOB RESULTS.• IDENTIFIES CURRENT AND FUTURE CUSTOMER REQUIREMENTS BY ESTABLISHING RAPPORT WITH POTENTIAL AND ACTUAL• CUSTOMERS AND OTHER PERSONS IN A POSITION TO UNDERSTAND SERVICE REQUIREMENTS.• MAINTAINING STATISTICAL AND FINANCIAL RECORDS.• DEALING WITH CUSTOMER QUERIES AND COMPLAINTS.• RESPONSIBLE FOR BRANCH STAFF SCHEDULE ACCORDING TO BUSINESS NEEDS.• CASH OPERATIONS DAILY SETTLEMENT.• MONITOR STAFF PERFORMANCE EVALUATION AND COACHING.• ADHERING TO COMPANY POLICIES & PROCEDURES.• RESPONSIBLE FOR ACHIEVING BRANCH TARGETS AS PER MANAGEMENT DIRECTIONS.
    View
  • Capiter
    Account Manager
    Capiter Oct 2020 - Jul 2022
    Egypt
    • MANAGING ACCOUNTS FOR LONG-TERM SUCCESS.• ESTABLISHING GOOD RAPPORT WITH CLIENTS.• DEVELOPING NEW SALES OPPORTUNITIES.• SUPERVISING REPRESENTATIVES TO ENSURE INCREASED SALES.• PREPARING REPORTS ON ACCOUNTS AND TRANSACTIONS.• TRACKING ACCOUNT TARGETS.• MONITORING SALES
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  • Talabat
    Team Leader
    Talabat Feb 2017 - Oct 2020
    Egypt
    • COMPLETES STORE OPERATIONAL REQUIREMENTS• MAINTAINS STORE STAFF JOB RESULTS BY COACHING, COUNSELING, AND DISCIPLINING EMPLOYEES, PLANNING,• MONITORING, AND APPRAISING JOB RESULTS.• IDENTIFIES CURRENT AND FUTURE CUSTOMER REQUIREMENTS BY ESTABLISHING RAPPORT WITH POTENTIAL AND ACTUAL• CUSTOMERS AND OTHER PERSONS IN A POSITION TO UNDERSTAND SERVICE REQUIREMENTS.• MAINTAINING STATISTICAL AND FINANCIAL RECORDS• DEALING WITH CUSTOMER QUERIES AND COMPLAINTS• RESPONSIBLE FOR BRANCH STAFF SCHEDULE ACCORDING TO BUSINESS NEEDS• CASH OPERATIONS DAILY SETTLEMENT• MONITOR STAFF PERFORMANCE EVALUATION AND COACHING• ADHERING TO COMPANY POLICIES & PROCEDURES• RESPONSIBLE FOR ACHIEVING BRANCH TARGETS AS PER MANAGEMENT DIRECTIONS
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  • Exceed It Services
    Technical Support Advisor
    Exceed It Services Aug 2014 - Jan 2017
    Egypt
    • Identifying hardware and software solutions.• Troubleshooting technical issues.• Diagnosing and repairing faults.• Resolving network issues.• Installing and configuring hardware and software.• Speaking to customers to quickly get to the root of their problem.• Providing timely and accurate customer feedback.• Talking customers through a series of actions to resolve a problem.• Following up with clients to ensure the problem is resolved.• Replacing or repairing the necessary parts.• Supporting the rollout of new applications.• Providing support in the form of procedural documentation.• Managing multiple cases at one time.• Testing and evaluating new technologies.• Conducting electrical safety checks on equipment
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  • Carrefour
    Cashier
    Carrefour Nov 2012 - Jul 2014
    Egypt
    • Manage transactions with customers using cash registers.• Scan goods and ensure pricing is accurate.• Collect payments whether in cash or credit.• Issue receipts, refunds, change or tickets.• Redeem stamps and coupons.• Cross-sell products and introduce new ones.• Resolve customer complaints guide them and provide relevant information.• Greet customers when entering or leaving the store.• Maintain clean and tidy checkout areas.• Track transactions on balance sheets and report any discrepancies.• Handle merchandise returns and exchanges.
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Eslam Saber Education Details

Frequently Asked Questions about Eslam Saber

What company does Eslam Saber work for?

Eslam Saber works for Fawry

What is Eslam Saber's role at the current company?

Eslam Saber's current role is Team Lead @ Fawry | Managing Accounts, Sales Opportunities.

What schools did Eslam Saber attend?

Eslam Saber attended Alexandria University, Alexandria University.

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