Eslam Sayed Email & Phone Number

Cairo, Eg

Garden City Cairo

1- Client Relationship Management: Building and maintaining strong relationships with SME clients and providing tailored banking solutions.2- Business Development: Attracting new clients and expanding the portfolio of existing clients.3- Credit Analysis and Risk Management: Evaluating the financial status of clients and collaborating with the risk management team to provide suitable solutions.4- Loan and Financing Management: Monitoring loan requests and ensuring timely installment payments.5- Customer Support and Problem Solving: Offering continuous support and resolving any client issues or inquiries.6- Market Monitoring: Keeping track of economic and market trends to provide relevant strategies.7- Collections and Installment Payments Follow-up: Monitoring collections and ensuring timely installment payments according to agreements.8- Achieving Targets: Achieving monthly and annual sales targets while maintaining a high level of customer satisfaction.9- Coordination with Other Departments: Collaborating with the risk, documentation, inquiries, loans, advances, and credit information teams within the bank to ensure seamless service delivery to clients.10- Achieving Targets: Achieving monthly and annual sales targets while maintaining a high level of customer satisfaction.

5Th Settlement

1- Technical Support for Merchants: Providing technical support to merchants using POS devices, resolving any issues related to device or application functionality.2- Responding to Inquiries: Answering merchant inquiries regarding financial transactions through POS devices, such as verifying completed transactions or resolving payment issues.3- Transaction Monitoring: Monitoring financial transactions processed through POS devices, ensuring their accuracy, and reporting any irregularities or system issues.4- Resolving Payment Issues: Addressing payment-related issues faced by merchants, such as failed transactions or problems with bank accounts.5- POS Device Setup and Configuration Assistance: Assisting merchants in the installation and setup of POS devices at their business locations.6- Compliance with Standards: Ensuring all transactions processed through POS devices comply with bank policies and financial regulations.7- Merchant Training on POS Usage: Providing training and support to merchants on how to effectively use POS devices and process transactions smoothly.8- Monitoring Collections and Credit Cases: Tracking collections or credit-related cases concerning POS transactions and ensuring timely payments.9- Escalating Complex Issues: Referring more complex issues to the appropriate bank departments, such as technical support or risk management teams.10- Reporting and Follow-up: Preparing regular reports on POS performance, merchant issues, and providing recommendations for improvements.This role requires excellent communication skills with merchants and the ability to quickly and efficiently resolve problems to ensure smooth financial operations.

Smart Village

1- Responding to Customer Inquiries: Handling customer inquiries quickly and efficiently via phone or other communication channels.2- Problem Solving: Assisting customers in resolving issues related to accounts, loans, credit cards, or any other banking services.3- Technical Support: Providing technical support to customers regarding online banking services, mobile banking apps, or electronic banking systems.4- Transaction Review: Verifying banking transactions and providing necessary details to customers.5- Referral of Complex Issues: Escalating complex issues to the appropriate departments within the bank to ensure proper resolution.6- Promoting Products and Services: Promoting banking products and services to potential and existing customers.7- Handling Complaints and Feedback: Following up on customer complaints and feedback to ensure timely resolution.8- Data Updates: Updating customer information in the banking system and ensuring data accuracy.9- Compliance with Policies: Ensuring adherence to bank policies and procedures when dealing with customers.10- Reporting: Preparing regular reports on call center performance and customer satisfaction levels.

Garden City Cario

1- Making Calls to Clients: Making phone calls to existing and potential clients to introduce them to the bank's products and services.2- Presenting Banking Products: Offering banking products such as certificates, deposits, credit cards, and savings accounts, and explaining their benefits to clients.3- Convincing Clients to Sign Up: Persuading clients to subscribe to the offered products or services based on their financial needs.

Garden City Cairo

1- Responding to Customer Inquiries: Handling customer inquiries quickly and efficiently via phone or other communication channels.2- Problem Solving: Assisting customers in resolving issues related to accounts, loans, credit cards, or any other banking services.3- Technical Support: Providing technical support to customers regarding online banking services, mobile banking apps, or electronic banking systems.4- Transaction Review: Verifying banking transactions and providing necessary details to customers.5- Referral of Complex Issues: Escalating complex issues to the appropriate departments within the bank to ensure proper resolution.6- Promoting Products and Services: Promoting banking products and services to potential and existing customers.7- Handling Complaints and Feedback: Following up on customer complaints and feedback to ensure timely resolution.8- Data Updates: Updating customer information in the banking system and ensuring data accuracy.9- Compliance with Policies: Ensuring adherence to bank policies and procedures when dealing with customers.

Nasr City

1- Data Entry: Accurately and efficiently entering company and client data into the banking system.2- Data Update: Updating current information in the system, such as address changes, contact details, or any other information related to companies.3- Ensuring Data Accuracy: Reviewing entered data to ensure its correctness and that there are no errors.4- Organizing and Storing Data: Arranging and storing data in an organized manner that makes it easy to access later.

Maadi

1- Team Management: Leading and guiding the team, motivating them to achieve the set sales and growth goals.2- Training and Development: Training new and existing team members on network marketing strategies and effective sales techniques.3- Setting Goals: Establishing clear sales goals for the team and regularly monitoring their progress to ensure targets are met.4- Motivating the Team: Boosting team morale and motivating members to achieve their individual and collective goals.5- Relationship Management: Building strong relationships with team members and potential clients to ensure continued success and growth.6- Reporting: Monitoring team performance and providing regular reports to management on progress and overall performance.7- Problem Solving: Addressing any issues the team may encounter, whether related to clients or internal processes, and working on effective solutions. 8- Ensuring Compliance: Ensuring all marketing and sales activities align with company policies and local regulations.9- Strategic Planning: Developing marketing strategies to promote network growth and increase revenue.10- Monitoring Personal Performance: Tracking the performance of each team member, helping them achieve their personal and professional goals, and offering necessary support.