Eslam Abbass Email & Phone Number

Cairo, Egypt

Service owner for all collection channels

Cairo, Egypt

Building the Egyptian first digital green field bank.

Cairo, Cairo, Egypt

- Responsible on all systems delivery activities into Egypt national post offices starting development passing by testing team till deployment and after going live support on production- Totally responsible for financial, postal, card management system, wallets, switch, and ERP services delivery for more than 4,000 offices across the nation- Handle the.

Cairo, Egypt

- Handling big customers’ portfolio from delivery and first escalation point for issues from customers- Retain and improve customer satisfaction for the delivered projects & services- IT system owner for Queuing system and manage its roadmap with the products owner- Share in prospect and lead customers with the sales to close their deals- Identify possible.

Cairo, Cairo, Egypt

- Establish a consultancy house aiming for providing consultancy to corporates - Working with one of the multinational hospitals to renovate its strategies and change all its internal process- Establish new corporate goals, vision and mission and establish the corresponding marketing, financial, HR & IT strategies plan- Activate corporate’s processes and.

Egypt

• Manage a portfolio of projects including My Vodafone App for several Vodafone operators as Hungary & Greece, etc..
• Retain and improve customer satisfaction with the delivered services
• Monitor key performance indicators and maintain client SLAs
• Establish delivery process needed for the projects to ensure efficiency and quality of deliverables
• Forecast projects budgets and work with SDMs on approving BC, POs and provide the needed
• First escalation point for delivery issues and concerns

Egypt

• Main stakeholder with business team for putting digital channels roadmaps and strategy for all digital touch points either for social, mobile apps, portal and e-shop platforms
• Successfully manage vendors activities and communications as SPOC from digital team
• Responsible for the delivery and teams handling the projects assessments, implementation, testing & deployment. Expanding digital channels infrastructures to cover the forecast with the infrastructure and NW teams
• Gained management trust to launch these platforms/ projects-- Etisalat seamless login web-dashboard my.etisalat.eg where users can get all their data consumption along with fulfilling their required services as.
• Fully responsible for building the digital ( Portal, e-commerce, & testing) teams starting interviewing, selection, onboarding and responsible for members development and training plans

Egypt

• Successfully delivered more than 50+ projects along with the adherence to business-critical launch timelines with expected scope and quality
• Act as a subject matter expert for all team members to deliver the right solutions that are affecting the digital team platforms
• Successfully leading and motivating the technical teams to deliver the projects passionately and encourage proposing ideas to business teams that have effect positive effect on business side financially and from the.
• Nominated as one of the IT committee responsible for enhancing IT throughput, quality, and design/analysis abilities via establishing effective processes.
• Selected as the best technical expert in the digital area for enhancing teams’ morals and motivating them, get high degrees for my sub-ordinates engagement and satisfaction
• Have trust from management to become main stakeholder member in all the online RFPs ( web portal, e-shop)

Cairo Governorate, Egypt

• Selected as Etisalat IT SPOC in the merging committee established to merge 4 different ISPs companies with Etisalat Egypt Company
• Successfully leading all IT merging activities for the 4 ISP companies systems to Etisalat systems without affecting the 4 ISPs business or customers
• Successfully manage the migration and launches for the following projects and manage all the trainings required for their users-- Migrating all companies ADSL customers data 100K to Etisalat systems without affecting.

Cairo Governorate, Egypt

• Responsible for establishing Cairo’s center development team starting the recruitment, interviewing, assessment, hiring, onboarding activities till the appraisals for team’s members
• Handle all the team communication with the internal HR, procurement teams and the external teams (account managers, solution architects) in different Gulf areas and the other development team in Pakistan
• Successfully establish all quality, delivery processes for the development team in Egypt
• Successfully lead the team to establish the continuous integration environment/ DevOps that handles the development/testing/assurance processes end to end to ensure the highest quality deliverable. Starting servers.
• Act as a scrum master for the team members and increase their awareness of agile development and adopt all its processes in either the pre-sales or delivery activities
• Successfully Handles all project management tasks such as requirement identification, configuration management, project planning, reporting, effort estimate, development team management, and project conformance to.

Cairo Governorate, Egypt

• Managed mega projects with multi-million budget and 30+ team members.
• Launched more than 10 mega projects either to Vodafone Egypt, Syngenta international, Saudi Stock market applications ( web applications, DWH, client-server, desktop apps,
• Effectively utilizing all project management standards and techniques for managing all assigned programs
• Assures projects design conformity to customer requirements and internal systems
• Tracks project schedule and activities till project completion
• Monitors size, time, and effort of projects delivery, manage scope and change requests

Egypt

• Handles gathering customers' requirements, prepare and submits Requirement Analysis Documents. Designs system components and prepares UML class diagrams designs
• Successfully develops project estimates, and project schedules, controls and manages all development and quality control activities
• Manages modules integration cycle, coach and supports team members in technical issues, challenges, and problems
• Ensures team motivation to achieve required project deadlines and complete deliverables
• Delivers many successful projects to Vodafone Egypt and Stock market applications

Egypt

• Implement and share in the analysis of content and document management systems and full text retrieval and parsing systems

Master Of Business Administration (Mba), Marketing/Strategic

Bsc, Computer Engineering